Week5WoodardRhondaLynGandeeMBA.docx - Assignment with Peer...

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Assignment with Peer Review: WEEK2Creating Systems DiagramsWMBA 6040: Improving Business PerformanceWEEK 2 ASSIGNMENT Dr. GandeeRhonda Lyn Woodard-Lovejoy
CREATING SYSTEM DIAGRAMS: OCI Opportunity Consultant Inc.Opportunity Consultant Inc. (OCI) needed to make an operating decision. Asa student-operated organization, OCI aims included connecting graduates students with consulting opportunities (Landel & Reynolds, 2007). Eventual issues arose within the organization that required OCI to step back and assess its operational feasibility. Organizational concerns presented during this assessment varied from HRSD related issues to project management. Crafting a system diagram frames OCI’s issues into being issues of focus andunity. OCI’s team dynamic lacks cohesion. With training, education and healthy incentives each member plays a role in accomplishing the overall aim and purpose of the organization. In looking for a root cause OCI’s - 5 Why Diagram places the issue of performance as a whole and does not personalize OCI’’s root cause.Decline PerformanceDisorganized Recruiting efforts Staffing Poor Team Dynamic Delay Recruiting Quality ? Inept LeadershipExcess Team Poor Quality Mbrs Poor Organ. PlanningUse of Resources Increased Project > Staff
Dissatisfied Client Unhappy Team = Loss of Revenue (Projects)Having an organizational goal helps to create a better team dynamic. Teamwork creates successful outcomes and adds an element of personal development for each employee. As the material is interpreted, OCI employees reveal through their work performance that morale is low. Demotivation a factor, can be addressed by leadership, which is the other issue. Effective leadership motivates, focuses and guides (Wright & Meadows, 2012). Reviewing the 5-Whys diagram it is easy to see how OCI failed as an organization by 1) failing to motivate the students, 2) a lack of suitable projects, 3) gave no formal training or instruction,4) college credits were not offered (Landel & Reynolds, 2007). OCI had no membership standards or protocol. As a result there were more members than projects. (Landel & Reynolds, Assigning projects based on the strengths and weaknesses of the team member would help with the some of the staffing issues with the recommendation that future graduate students would receivecollege credit for completed projects.
ReferencesMandel, R. & Reynolds, W. (2007). Opportunity Consultants, Inc. 2007 [Case

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