Chapter 1 Quiz.docx - What acronym is another name for...

What acronym is another name for static electricity, which can damage chips and destroy
motherboards?
Question 1 options:
LCD
ESD
EMI
CRT
Question 2 (1 point)
What two different types of firmware may be used on motherboards?
Question 3 (1 point)
How many pins are in the power supply connector that is typically used on most motherboards
today?
Question 4 (1 point)
What are two resources that may be useful in disassembling a laptop computer?

Part brochures
User manual
Diagnostic software
Question 5 (1 point)
A user called to inform you that the laptop she purchased yesterday is malfunctioning and will not
connect to her wireless network. You personally checked to verify that the wireless worked
properly before the user left your office. The user states she rebooted the computer several times
but the problem still persists.
Which of the following is the first step you should take to assist the user in resolving this issue?
Question 5 options:
Inform the user she will need to return the laptop so you can replace the internal Wi-Fi card and verify wireless
functionality.
Have the user press the appropriate function key combination to enable the wireless radio and then attempt to
connect to the wireless network.