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Learning Guide Unit 5Reading AssignmentAll course textbooks are accessible through the Syllabus or through thecourse's "Textbook" page. If there are any additional, non-textbook ReadingAssignments for this Unit, their access/location information will be providedbelow.Watt, A. (2014).Project Management.Chapters 14, 15 & 16 (pag. 134 –156)The Greatest Quality Management System Failures in History.Retrievedfrom:-greatest-quality-management-system-failures-in-history/Video: Wujeck, T. (February, 2010). Build a tower, build a team.Retrieved from:?language=en.OverviewUnit 5: Project Planning: Part IIITopics:Quality planningCommunication planningRisk Management planning
Learning Objectives:By the end of this Unit, you will be able to:1.Anticipate and assess issues that impact customer satisfaction.