chapter 2-3 study guide

chapter 2-3 study guide - Communication Skills Chapters 2...

Info icon This preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Communication Skills Chapters 2 Perception: the process of selecting, organizing, and interpreting information in order to give personal meaning to the communication we receive. - The heart of all communication - No 2 people have the same internalized identical meanings for the same words, messages, or experiences - A complex phenomenon - Perception influences communication Cognitive Complexity: used by psychologists to explain for our minds process and store simple to complex information - The way our mind filters and sorts information that it receives - The more cognitively complex our ability to process ad store information, the more sophisticated our perceptions are - “person centered” messages: people who are cognitively complex are more likely to use these; most likely to take multiple considerations into their perspective when communicating Verbal communication: - Form perceptions based on the sound of individuals’ speech patterns; peoples speech patterns create images of age, competency, intelligence, cultural/ethnic background, gender - “people judge us by the words we use” Selection: occurs as the brain sorts one stimulus from another based on criteria formed by our previous experiences- 3 kinds - Stimulus: something that incites or quickens action, feeling, or thought; although we are exposed to millions of stimuli, the mind can only process a fraction of them - 1) Selective Exposure: the deliberate choices we make to experience or to avoid experiencing particular stimuli - 2) Selective Attention: focusing on specific stimuli while ignoring or downplaying other stimuli; concentrating on the data you wish to attend to in order to eliminate or reduce the effects of all extraneous stimuli - 3) selective retention: occurs when we process, store, and retrieve information that we already selected, organized, and interpreted because we cannot remember all the stimuli we encounter so we select the information we will retain Organization: categorizing of stimuli in our environment in order to make sense of them - Closure: filling in of details so that a partially perceived entity appears to be complete (i.e. cow picture) - Proximity: the grouping of two or more stimuli that are close to one another, based on the assumption that because objects or people appear together, they are basically the same. This is not always true.
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern