chapter 2-3 study guide

chapter 2-3 study guide - Communication Skills Chapters 2...

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Communication Skills Chapters 2 Perception: the process of selecting, organizing, and interpreting information in order to give personal meaning to the communication we receive. - The heart of all communication - No 2 people have the same internalized identical meanings for the same words, messages, or experiences - A complex phenomenon - Perception influences communication Cognitive Complexity: used by psychologists to explain for our minds process and store simple to complex information - The way our mind filters and sorts information that it receives - The more cognitively complex our ability to process ad store information, the more sophisticated our perceptions are - “person centered” messages: people who are cognitively complex are more likely to use these; most likely to take multiple considerations into their perspective when communicating Verbal communication: - Form perceptions based on the sound of individuals’ speech patterns; peoples speech patterns create images of age, competency, intelligence, cultural/ethnic background, gender - “people judge us by the words we use” Selection: occurs as the brain sorts one stimulus from another based on criteria formed by our previous experiences- 3 kinds - Stimulus: something that incites or quickens action, feeling, or thought; although we are exposed to millions of stimuli, the mind can only process a fraction of them - 1) Selective Exposure: the deliberate choices we make to experience or to avoid experiencing particular stimuli - 2) Selective Attention: focusing on specific stimuli while ignoring or downplaying other stimuli; concentrating on the data you wish to attend to in order to eliminate or reduce the effects of all extraneous stimuli - 3) selective retention: occurs when we process, store, and retrieve information that we already selected, organized, and interpreted because we cannot remember all the stimuli we encounter so we select the information we will retain Organization: categorizing of stimuli in our environment in order to make sense of them - Closure: filling in of details so that a partially perceived entity appears to be complete (i.e. cow picture) - Proximity: the grouping of two or more stimuli that are close to one another, based on the assumption that because objects or people appear together, they are basically the same. This is not always true. -
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This note was uploaded on 04/01/2008 for the course ACIS 1504 taught by Professor Jmlacoste during the Fall '07 term at Virginia Tech.

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chapter 2-3 study guide - Communication Skills Chapters 2...

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