Case Incident 1- Schneider National

Case Incident 1- Schneider National - Case Incident 1...

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Case Incident 1: Schneider National 1. Lofgren supports an Interactionist view of conflict. As stated in the article, Lofgren believes that “conflict between people or between groups of people is not positive. Conflict around business issues is the most wonderful, healthy thing.” The Interactionist view holds the idea that without conflict, a tranquil, cooperative group will be prone to becoming static, apathetic, and nonresponsive to the needs for change and innovation. He clearly holds this viewpoint, arguing that conflict around business issues is a functional, constructive form of conflict. By business issues, he is referring somewhat to process conflict (where conflict needs to be kept low), but more importantly to task conflict, where such can stimulate discussion of ideas and in turn help the group and company to perform better. At the same time, Lofgren believes that conflict between people is not positive, but in fact a dysfunctional, destructive form of conflict. This is again in line with the Interactionist view, that relationship conflict is almost always dysfunctional, decreasing mutual understanding and thus hindering completion of organizational tasks.
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