Org Comm Study Guide Ch. 3 - Chapter 3 Study Guide Name_TOM...

Info icon This preview shows pages 1–2. Sign up to view the full content.

View Full Document Right Arrow Icon
Chapter 3 Study Guide Name: __TOM PARROTT______________________________ Chapter 3 Study Guide Key Terms: Scientific Management Perspectives – The theory that organizations can be designed and developed through an ordered, “scientific” manner. Included in this are organizational design, worker training for efficiency, chains of command, and divisions of labor. Bureaucracy – An organization that is based on formal rules and regulations which makes authority rational instead of charismatic or “traditional” Human Behavior Perspectives – Theory about organizations that looks at individuals, what their motivations are, and their influence on the way an organization creates and shapes itself and events. Hawthorne Effect – “ Group norms that influence productivity apart from the physical production environment” (p. 75) {don’t understand this} Integrated Perspectives – Theory looking at people, technologies, and environments come together to influence behavior reaching towards a goal Bounded Rationality – The understanding that humans don’t have a the ultimate information-processing capacity, so our decisions are based on selective perception and are therefore limited Cultural Perspectives – Look at how the culture of an organization influences it both internally and externally Postmodern & Critical Perspectives – Focus on power and domination and the challenges to hierarchy, bureaucracy and management control Feminist Perspectives – Examines the value of multiple voices and perspectives in an organization Guiding Questions: How does the Scientific Management Perspective on communication differ from that of the Human Behavior Perspective? Describe an experience from your own
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern