Org Comm Study GUide Ch. 8 - Chapter 8 Study Guide...

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Chapter 8 Study Guide Name: ___Thomas Parrott__ Chapter 8 Study Guide (pp. 267-284 & 298-301 ONLY) Key Terms: Differences between decision making and problem solving – Decision making is a process of choosing between several alternatives, whereas problem solving is a multistage process for moving an issue, situation, or state from an undesirable to a more desirable condition. Essentially, decision making is a part of problem solving. Nominal group process – Problem – solving process combining individual and group idea generation. Individuals contribute first in writing, and then the group discusses and decides. Experientially based processes, including bounded rationality – Processes reflecting bounded rationality contributing to satisficing, or the generation of decisions that are good enough if not the best. Processes use a variety of past experiences, emotional reactions, and knowledge and beliefs in producing decisions often not possible with more strictly rational approaches.
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