Org Comm Study Guide Ch. 11

Org Comm Study Guide Ch. 11 - Chapter 11 Study Guide...

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Chapter 11 Study Guide Name: ____Thomas Parrott___ Key Terms: Organizational change – Alterations in the organization, both planned and unplanned Knowledge deficit – A lack of knowledge that produces a wall in the process of creating a strategy for change. Purchase model – Consulting model in which the organization relates to the specialist by requesting particular service to meet a need the specialist has not been involved with identifying. Doctor-Patient model – Consulting model in which the organization expects the specialist to diagnose problems and prescribe solutions. Process model – Consulting model in which the organization and specialist work together to diagnose problems and generate solutions. Guiding Questions: Which of the barriers to change do you feel are strongest? Which are the easiest to address? Why? The strongest barrier is definitely a lack of organizational trust. If the
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This note was uploaded on 04/01/2008 for the course COMM 2600 taught by Professor Sanea during the Fall '07 term at Colorado.

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Org Comm Study Guide Ch. 11 - Chapter 11 Study Guide...

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