#Defining the Problem A.odt - Part I Once you have reviewed...

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Part I. Once you have reviewed all of the Project resources, meet as a team to accomplish the following steps. Note: This is Facilitation Opportunity #2. Team member B records, facilitates and saves the meeting and submits the video recording along with a completed Facilitation Reflection Form in the third projectDecide which problem-solving process your team will use to address Drip & Dry's problem.Process mapping- efficient in communication (r1The Seven Steps of Problem-Solving- Defined steps help teams to start and to finish in the problem-solving process (r2 *Step 1 and Step 3 should be combined 6 stages approach (r1 1.define problem2.Evaluate or analyze the problems3.generate alternatives4.Select a solution implement it 5.Implement the solution6.Evaluate the resultDraw from the methods in the Project resources to establish a process that works best for you. Begin to address the problem as a team by:Clearly defining Drip & Dry's problem (Define Problem)Define the Problem- we know this situation is not desirable
What is the problem? From Carrie’s observations; There is currently not enough seatingfor the number of patrons that come into Drip and Dry; the building is consistently at capacity between the hours of 11:00am and 3:00pm and 5:00pm and 8:00pm. The once quiet Drip and Dry is now is loud and chaotic. Loyal customers are concerned about these changes. No parking space for customers to park their cars.People who order food at Drip & Dry often neglect to pick up their finished laundry in a timely fashion and the line for ordering food and drinks is extremely long during peak hours. All these have led to low productivity. So, Drip & Dry is not achieving maximum potentialrevenue. What is the root cause of the problem?Drip and Dry has to stay true to its strengths and its customers so they don’t end up having low productivity and unhappy customers because a local news station featured an interview with the business owners, Fred and Carrie, about their unconventional business idea. This has impacted Drip and Dry negatively. If not resolved, Drip & Dry's success could become its downfall. (r4Analyzing the different factors contributing to the problem ( Evaluate / Analyze the alternative problem)● Constraints ○ We must not radically deviate from our original business plan and mission○ We can dedicate about two months’ revenue ($38,000) toward addressing the problem. ○ We need to appeal to a wide range of customers, both old and new ○ We need to maintain a comfortable and relaxing atmosphere. ● Other Considerations ○ Wireless Internet is offered to all patrons for free. ○ Results of our customer poll:■ One eighth of the customers say that if Drip & Dry looks busy, they choose not to enter.

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