Regression, Mediation, Moderation
: The influence of cognitive and affective based job satisfaction measures on the
relationship between satisfaction and organizational citizenship behavior
: One of the most widely believed maxims of management is that a happy worker is
a productive worker. However, most research on the nature of the relationship between job
satisfaction and job performance has not yielded convincing evidence that such a
relationship exists to the degree most managers believe. One reason for this might lie in the
way in which job performance is measured. Numerous studies have been published that
showed that using Organizational Citizenship Behavior to supplant more traditional
measures of job performance has resulted in a more robust relationship between job
satisfaction and job performance. Yet, recent work has suggested that the relationship
between job satisfaction and citizenship may be more complex than originally reported.
This study investigated whether the relationship between job satisfaction and citizenship
could depend upon the nature of the job satisfaction measure used. Specifically, it was
hypothesized that job satisfaction measures which reflect a cognitive basis would be more
strongly related to OCB than measures of job satisfaction, which reflect an affective basis.
Results from data collected in two midwestern companies show support for the relative
importance of cognition based satisfaction over affect based satisfaction. Implications for
research on the causes of citizenship are discussed.
- Dependent variable (Y): OCB - Organizational citizenship behavior
Independent variables (X)
- Affective - job satisfaction measures that measure emotion
- Cognitive - job satisfaction measures that measure cognitions
Years - years on the job
Type_work - type of employee measured (secretary, assistant,
Assume the data is accurate with no missing values. You will want to screen the dataset
using all the predictor variables to predict the outcome in a simultaneous multiple
regression (all the variables at once). This analysis will let you screen for outliers and
assumptions across all subsequent analyses/steps. Be sure to factor type_work.