Case #1 UPS.docx - Case 1 \u2013 UPS Competes Globally for Information Technology 1 Q What are the inputs processing and outputs of UPS\u2019s package

Case #1 UPS.docx - Case 1 u2013 UPS Competes Globally for...

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Case 1 – UPS Competes Globally for Information Technology 1. Q: What are the inputs, processing, and outputs of UPS’s package tracking system? A: Inputs: Inputs of UPS packing tracking system include detailed information about the sender, the destination as well as when the package should arrive. All three inputs being contained within the scannable bar-code label on each UPS package. Processing: UPS is constantly processing orders and optimizing the most efficient route for drivers to take for every transaction. Each time a driver uses their DIAD to update a delivery check point, UPS processes the location of the package making it accessible to the customer. Crucial order information (Location, locational checkpoints, time of delivery.) is processed and uploaded into the UPS database. Outputs: Delivery information (delivery status, proof of delivery, Order summary etc.) is now available on the UPS website and App that is made accessible to millions of UPS customer’s world wide.
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