This preview shows page 1. Sign up to view the full content.
Unformatted text preview: Address both task and face issues Display flexibility Maintain neutral stance Often ask questions 4 steps to be Rhetorical 1. Redefine the situation as neutral or positive 2. try to take the other persons perspective 3. Generate steps for explicit solutions 4. Take a negotiative stance Rhetorical is the best approach Homicide is the leading cause of death in the workplace....
View Full Document
- Spring '08