Unformatted text preview: Address both task and face issues Display flexibility Maintain neutral stance Often ask questions 4 steps to be Rhetorical 1. Redefine the situation as neutral or positive 2. try to take the other persons perspective 3. Generate steps for explicit solutions 4. Take a negotiative stance Rhetorical is the best approach Homicide is the leading cause of death in the workplace....
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- Spring '08