IFSM 201 Week 4 Quiz.docx - Quiz Top of Form-6329151633709 1050462 6227863 1 false 0 20 427091 0 Question 1(0.25 points All other issues aside a

IFSM 201 Week 4 Quiz.docx - Quiz Top of Form-6329151633709...

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Quiz Top of Form Question 1(0.25 points)All other issues aside, a customer is __________ to do business or increase business with a company if a customer perceives that a service issue is notdealt with fairly. Question 1 options:A) likelyB) not likely Question 2(0.25 points)(True/False). The primary financial impact of a robust CRM system results from retaining current customers versus obtaining new customers. Question 3(0.25 points)A company is more likely to lose current customers if:3False12122114008573oSs_17633763 -6329151633709 427091 1050462 6227863 1 0 false 0 20
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Question 4(0.25 points)(True/False). Data warehousing is the process of extracting data from a data warehouse. Question 4 options:A) TrueB) False Question 5(0.25 points)(True/False). A data warehouse will typically contain the history of all previous interactions with specific users (including product use and transactions), but rarely includes other types of data.
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