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QuizTop of FormQuestion 1(0.25 points)All other issues aside, a customer is __________ to do business or increase business with a company if a customer perceives that a service issue is notdealt with fairly.Question 1 options:A) likelyB) not likelyQuestion 2(0.25 points)(True/False). The primary financial impact of a robust CRM system results from retaining current customers versus obtaining new customers.Question 3(0.25 points)A company is more likely to lose current customers if:3False12122114008573oSs_17633763-63291516337094270911050462622786310false020
Question 4(0.25 points)(True/False). Data warehousing is the process of extracting data from a data warehouse.Question 4 options:A) TrueB) FalseQuestion 5(0.25 points)(True/False). A data warehouse will typically contain the history of all previous interactions with specific users (including product use and transactions), but rarely includes other types of data.
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