+ Ch8. Process Transformation and Automation Business Process Reengineering Rachmadita [email protected]
+ Learning Objective n Mahasiswa mampu memahami konsep transformasi proses n Mahasiswa mampu memahami automasi proses n Mahasiswa mampu mengidentifikasi teknologi yang sesuai untuk melakukan automasi proses
+ Discussion n What is Process Transformation?nWhy we need to transform the process?
+ Process Transformation n Planned evolution of Business Process using a clearly defined methodology and disciplined approach n to ensure that the business process meets business objectives n Process transformation BPM principles Enabled by
+ Improvement Methodology
+ Methodology n Six Sigma, n Lean, n TQM, n ABC, n PIM
+ Six Sigma n Originator : Motorola (mid-80’s) n Popularized by GE (mid-90’s) n Six Sigma à disciplined, data-driven approach and methodology for eliminating defects based on statistical data n Six Sigma à any process from manufacturing to transactional and from product to service . n A process must not produce more than 3.4 defects per million opportunities n Six Sigma does not represent a means of realigning enterprise processes
+ Lean n Originator : Toyota n Synonymous with Toyota Production System n Focus on à reduction of seven wastes (Over-production, Waiting time, Transportation, Processing, Inventory, Motion and Scrap) n Lean is an operations process improvement instrument n the right things , to the right place , at the right time , in the right quantity while minimizing waste and being flexible and open to change
+ Total Quality Management (TQM) a set of management practices throughout the organization to ensure the organization consistently meets or exceeds customer requirements
+ Performance improvement model n This method aligns processes at three distinct levels: organization, process and job/performer n Process Improvement Model’s concern: Goals and measures Design and implementation Management Organizational Level Organizational goals and measures of organizational success Organizational design and implementation Organizational management Process Level Process goals and measures of process success Process design and implementation Process management Activity or Performance Level Activity goals and measures of activity success Activity design and implementation Activity management
+ Discussion n What is the definition of: n Improvement n Redesign n Reengineering
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- Fall '19
- Business process modeling