PGDDB_Assignment 1_Digital SWOT Analysis_Mihai Pavel.docx -...

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Assignment 1 – Digital SWOT AnalysisAssess the state of your industry (or any industry) in adapting its strategy to the digital era.Use this grid to perform your SWOT analysis.For the Assignment 1 I’ve chosen my company, Stefanini and our overall products within theoverall Digital landscape. Postgraduate Diploma in Digital Business Page 1of 1Strenghts Organic growth and rapid development of Digital Products within Banking sectors due to long lasting collaboration with Fintech clientsStrong presence and mature digital platforms within LATAM region High Average CSAT (Customer Satisfaction Survey) Transition and transform from traditional HelpDesk to Digital Service Desk, to Operational, Business EnhancementContinuous Improvement cultureWeakness Digital focus is too enhanced on data and (existing) customers and not so much on Innovation and Business Value approachExcessive flexibility on product version and adaption to

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