Week4__Objectives_SMART - Running Head TRAINING OBJECTIVES AND SMART GOALS Training Objectives and SMART Goals HRM420 Training Development Date of

Week4__Objectives_SMART - Running Head TRAINING...

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Running Head: TRAINING OBJECTIVES AND SMART GOALS HRM420 Trujillo 1 Training Objectives and SMART Goals HRM420: Training & Development Date of submission: July 31, 2019 DeVry University Online
TRAINING OBJECTIVES AND SMART GOALS HRM420 Trujillo Contents Introduction ................................................................................................................................................. 3 Learning Style .............................................................................................................................................. 5 Training Objectives ...................................................................................................................................... 6 Analysis ........................................................................................................................................................ 8 References ................................................................................................................................................. 10 2
TRAINING OBJECTIVES AND SMART GOALS HRM420 Trujillo Introduction O'Reilly Automotive, Inc. started in the auto parts business in Springfield, Missouri, in November of 1957. They opened for business on December 2, 1957 with one store and 13 employees at 403 Sherman in Springfield. By 1961, the company's volume had reached $1.3 million. By 1975, the company had nine stores, all located in southwest Missouri. The long-term plans and stability of the company were solidified by a public offering of company stock in April 1993. Since that time, the Company has grown through the opening of new stores, as well as through numerous mergers and acquisitions, and currently operates over 5,000 stores in 47 states. O'Reilly shares are up 136% since the July 2017 bottom, and 84% in just the past year. One of the threats O’Reilly Automotive is facing in today’s automotive market is that there are a lot of consumers that prefer to buy parts online instead of brick and mortar stores. Consumers prefer quality, compatibility, durability, warranty and support, these features are easily assessible in different tabs of the product website. The second major threat O’Reilly Automotive faces is that the competitors can sell similar parts at a lower cost. It is clear from this threat assessment that O’Reilly Automotive has a training need that can help them succeed in today’s competitive market. One specific way essential training can be designed is through observation. Using this method will generate data that is relevant to work environment i.e. the overall experience of a customer in the store. Observation of employees is an inexpensive method for discovering more about their behaviors. This method is also beneficial 3
TRAINING OBJECTIVES AND SMART GOALS HRM420 Trujillo because it minimizes any interruptions to work for counterpersons (Noe, 2017, p. 122). The group of employees that need this training are the front-line workers i.e. the parts counterpersons. The counterperson can be observed while they are performing their daily tasks to determine what they need to be successful in their jobs. The observations can be analyzed with their sales records and training materials to determine any deficiencies in the present training system. Observation can unearth new information about counterpersons. The primary purpose of observations is to describe. Observation

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