recomendations.pptx - Gap-1 Listening Gap • Arises due to lack of hospitals’ understanding of exactly what the patient is looking for • No one to

recomendations.pptx - Gap-1 Listening Gap • Arises due to...

This preview shows page 1 - 3 out of 3 pages.

Gap-1 Listening Gap Arises due to lack of hospitals’ understanding of exactly what the patient is looking for. No one to accompany the Patients.
Image of page 1

Subscribe to view the full document.

Gap-2 The Design and Standard Gap Concerns with translating the patients expected service facility design into actual service design. MAX Hospital has incorporated enough physical evidences Ambulance, Reception, Waiting rooms, Blood bank, Cafeteria, Help desk, Token display, ATM But, they are too process oriented and not just people oriented . E.g. A person who visited a counter 5 times in a week, and twice on the same day, the same person would ask the entire history again and
Image of page 2
Image of page 3
  • Fall '16
  • ris

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask 0 bonus questions You can ask 0 questions (0 expire soon) You can ask 0 questions (will expire )
Answers in as fast as 15 minutes