assignment 3.docx - Nowadays the artificial intelligence is a trend for development and high application in the service industry However this technology

assignment 3.docx - Nowadays the artificial intelligence is...

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Nowadays, the artificial intelligence is a trend for development and high application in the service industry. However, this technology has both benefits and challenges for the society in general and the hospitability sector in particular. And service companies are effort to find the advantages of artificial technology in order to optimize them for sustainable development. Meanwhile, the industry also points out the challenges faced to minimize. I. Benefits of Artificial Intelligence to Hospitability 1. Convenient in management, storage and analysis of information The first benefit of the artificial intelligence brings in the hospitability industry is that it creates convenient applications and websites approach to customer needs through the management, storage and analysis of information. Customers may access website easily to book the ticket and make a reservation and payment by cards. For example, when customers wonder to select the service that suits them best and they also show their interests through the clicking on service or filling the form. Next, the website and application system use the algorithms for analysis and data processing of customers. After that, the company may supply the consultations to customers in order to make right decision. Moreover, the customers give feedback and evaluation after using the services. Therefore, these information help the company in the hospitability industry get to know the level of customers’ satisfaction to contribute to improvement and development of the services. Each company also applies technology features to manage the cash flow of the company and customer privacy information in the online system, so that the company determines which service do customers prefer? and how much do they earn?. Thanks to the technology for the management, storage and analysis has brought the convenient connection between customers and businesses.
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Image 1: The website for booking the plane ticket and payment of a customer.
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