20190926_040836165.pdf - 4.5 Summary of the case descriptions The case descriptions in the previous sections ihgihgth tlhe similarities and differences

20190926_040836165.pdf - 4.5 Summary of the case...

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4.5 Summary of the case descriptions The case descriptions in the previous sections ihgihgth tlhe similarities and differences in the approaches to implementation in the studcioemd panies. A summary of the content, context and process of implementationi vise ng in the following subsections, which will be used in the analysis and discussnio Cn hi apter 5. 4.5.1 The content of quality management Before evaluating the content of the quality manmaegnet implementation, a review is made of the appropriateness of the elements ofE tFhQe M model for describing the quality management content in the studied comp.a nTihees relationships between the 4 elements of the EFQM model as measured using ae lacotiorrn analysis . The respondents involved in the study were selectedm frtohe employees who had experience of quality management programmes ande/dourc ation that could be considered equivalent to the required experiennc eth. iIs measurement, a simple random method was used as the sampling method and daeta cwoeller cted from 24 respondents at MEC, 26 respondents at HEC and 25 respondentsA Cat. AThe data analyses are as follows: • Reliability of the measures. The results of the reliability testing are provdid ien Table 4.2. The results show that all the Cronbacph-aa lcoefficients are high; indicating that the measurement tool is reliabled aanppropriate for subsequent analyses. 4 Part of the analyses in this subsection was ptreds eant the r3d Academic Meeting of the Indonesian Industrial Engineering Association August 2002, at Solo, hdo sbtye State University of Surakarta – Indonesia. 128 Quality management implementation Table 4.2 The Cronbach-alpha coefficients for reliability testing Elements MEC HEC AAC Leadership 0.890 0.897 0.924 Policy and strategy 0.899 0.922 0.911 People management 0.892 0.898 0.884 Resources management 0.917 0.912 0.924 Process management 0.927 0.953 0.960 Customer satisfaction 0.916 0.927 0.946 Employee satisfaction 0.943 0.927 0.940 Impact on society 0.941 0.694 0.871 Business result 0.961 0.969 0.952 • Internal validity . An internal validity can be obtained if each it eomf the instrument has suitability with the whole items. The measuretm toeonl includes 92 items (see Appendix B). In this study, the critical valureα
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