TA: Chris Dean
Personal Reflection #2
Planning, the process of choosing a goal and developing a strategy to achieve it, and
decision making, the process of choosing a solution from available alternates, are two of the
most important concepts not only in business but in life itself.
Chapter 5 delves deeper into what
actually goes into creating an effective plan and the different methods of coming to a decision.
Just like in any other activity, planning and decision making have clearly defined steps that help
to develop effective plans and make rational decisions.
Also, when ultimately choosing what is
the best decision, groups are often used to determine the final outcome, but there are advantages
and disadvantages the come with the use of groups.
As stated previously, planning is the process of choosing a goal and developing a strategy
to achieve that goal.
However, in order to achieve the benefits of increased individual and
organizational performance from planning, the plan must follow five clearly defined steps,
setting goals, developing commitment, developing effective action plans, tracking progress, and
The first step in creating an effective plan is goal setting.
The purpose of a goal is to
direct behavior and increase effort.
The most used guideline in creating an effective goal is the
S.M.A.R.T. goals method in which the goal is specific, measurable, attainable, realistic, and
For a goal to be specific, it would have to be adding 20 new clients and not simply add
To be measurable, there must be some way to keep track of new clients acquired.
To be attainable, there must actually be clients out there for the company to take on.
realistic, the number of new clients to be added cannot be an outlandish number such as 100 that