Block 2, Test 1, Study Guide.docx - SUBJECT COMMUNICATION...

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SUBJECT COMMUNICATION SKILLS23.2.ANon-Verbal Communications: unconscious signals sent from the brain that outwardly reflects the individuals emotional state and behaviorPersonal Space and reactionary zoneEye communicationsGesture23.3.APersonal Space: the area around a person in which others are not expected to intrude5 Levels of spacePersonal Space: Forward 3’, <1.5’>, Back 5’Intimate Zone: 18”Social Zone: 6’Public Zone: 18’Reactionary Zone: 4-6’25.GGender Differences: …males are more territorial than females and have larger personal zones. When a male approaches another male it is more threatening to both males than when a female approaches a male, or a female approaches another female25.4.BEye CommunicationConcern: eye contact, downward tilt w/ head forwardSupport: eye contact w/ slight nodding of headConfidence: eye contact w/ head erectAuthority: uninterrupted eye contact w/ head and shoulders straight25.4.CSubmissiveness: looking downAnger: wide eyes w/ uninterrupted stareDerangement: jerking, darting, empty stare…Looking for weapon/escape: looking aroundAttack imminent: looking at jaw, groin, or weapon28.6.AStages of Conflict and Management3 stages of conflictAnxiety: fear of the unknown; mannerisms are rubbing or pulling the ears, facial wiping, chain-smoking, cleaning eyeglasses, neck rubbing, sighs, etc…Verbal Aggression (TESTING STAGE): if the aggressor threatens and there is sufficient intimidation, the aggressor then wins without injury to himself.Physical Aggression: the act of physical violence or loss of personal control that results in assault or attack.

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