BRM216 Extreme Customer Service Experience.docx - Running...

Running head: EXTREME CUSTOMER SERVICE EXPERIENCE 1
Extreme Customer Service Experience
Janelle Beltran
September 9,2019
BRM/216
Queen Lane

Running head: EXTREME CUSTOMER SERVICE EXPERIENCE 2
Extreme Customer Service Experience
Bad Experience
I wanted to start with my bad experience first because the worst happened before the
good came out. I recently went on an 8-day cruise. We live in New Jersey and we had to fly to
Miami, FL. Our cruise was leaving on a Saturday and we decided to fly out Friday and book a
hotel room on Friday night once we landed. Our flight was supposed to depart at 9:45pm. We
arrived at the airport around 7:30pm, went through all the check points, and even checked in our
luggage. We waited for a couple hours to be called to get on our flight. 9:45pm comes around
and we are still not on our flight. We were delayed a few times until 11:45pm. We boarded our
plane, then were told to deboard due to an issue with the plane. There was an issue with the