2017ITlecture12.ppt - MTAT.03.231 Business Process...

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MTAT.03.231 Business Process Management (BPM) Lecture 11: Process Monitoring and Mining Fabrizio Maggi (based on lecture material by Marlon Dumas, Wil van der Aalst and Ana Karla Alves de Medeiros )
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2 Process identification Process modelling (as-is) Process analysis Process improvement (to-be) Process implementation Process execution Process monitoring Business Process Lifecycle Management 2
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3 Process design Process design Process execution Process execution Imple- mentation Process design Process design Process execution Process execution (Re-) implemen- tiation Process Monitoring & Controlling Process Monitoring & Controlling Analysis Strengths/ weaknesses Process Monitoring and Controlling © Michael zur Muehlen
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4 BPM Lifecycle
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5 Runtime Monitoring (Business Activity Monitoring) Viewing the load of the process Identifying problematic cases Identifying late cases (risk of missing deadlines), etc. Post-mortem Monitoring (aka Business Process Analytics) Performance KPIs: cycle times, resource utilization, error rates, … Identification of bottlenecks See for example: BizAgi BAM: Analytics: Types of Process Monitoring
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