ITlecture5.pdf - MTAT.03.231 Business Process Management...

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MTAT.03.231 Business Process Management Lecture 5 – Quantitative Process Analysis I Marlon Dumas marlon.dumas ät ut . ee 1
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Process Analysis Process identification Conformance and performance insights Conformance and performance insights Process monitoring and controlling Executable process model Executable process model Process implementation To-be process model To-be process model Process analysis As-is process model As-is process model Process discovery Process architecture Process architecture Process redesign Insights on weaknesses and their impact Insights on weaknesses and their impact
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Process Analysis Techniques Qualitative analysis Value-Added & Waste Analysis Root-Cause Analysis Pareto Analysis Issue Register Quantitative Analysis Flow analysis Queuing analysis Simulation
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1. Introduction 2. Process Identification 3. Essential Process Modeling 4. Advanced Process Modeling 5. Process Discovery 6. Qualitative Process Analysis 7. Quantitative Process Analysis 8. Process Redesign 9. Process Automation 10.Process Intelligence
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Process performanceIf you had to choose between two services, you would typically choose the one that is: F…C…B…
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Process performanceIf you had to choose between two services, you would typically choose the one that is:
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Process performance Process performa nce Time Cost Qualit y
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Processi ng time Waiting time Cycle time Time measures 8 Time taken by value- adding activities Time between start and completion of a process instance Time taken by non-value- adding activities
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Processi ng Time Cycle Time Cycle Time Efficienc y Cycle time efficiency 9
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