ITlecture5.pptx - MTAT.03.231 Business Process Management...

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MTAT.03.231 Business Process Management Lecture 5 – Quantitative Process Analysis I Marlon Dumas marlon.dumas ät ut . ee 1
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Process Analysis
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Process Analysis Techniques Qualitative analysis Value-Added & Waste Analysis Root-Cause Analysis Pareto Analysis Issue Register Quantitative Analysis Flow analysis Queuing analysis Simulation
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1. Introduction 2. Process Identification 3. Essential Process Modeling 4. Advanced Process Modeling 5. Process Discovery 6. Qualitative Process Analysis 7. Quantitative Process Analysis 8. Process Redesign 9. Process Automation 10.Process Intelligence
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Process performanceIf you had to choose between two services, you would typically choose the one that is: F…C…B…
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Process performanceIf you had to choose between two services, you would typically choose the one that is:
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Process performance Process performanc e Time Cost Quality
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Processing time Waiting time Cycle time Time measures 8 Time taken by value-adding activities Time between start and completion of a process instance Time taken by non-value-adding activities
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Processing Time Cycle Time Cycle Time Efficiency Cycle time efficiency 9
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Processing cost Cost of waste Per- Instance Cost Cost measures 10 Cost of value- adding activities Cost of a process instance Cost of non- value-adding activities
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Time spent per resource on process work Time
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