Introduction to Organizational Behavior.ppt - Organizational Behavior Start up session Welcome Class introduction Course facilitator introduction Course

Introduction to Organizational Behavior.ppt -...

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Unformatted text preview: Organizational Behavior Start up session Welcome & Class introduction Course facilitator introduction Course Objective To introduce you with what OB is all about and the inside out of organizational dynamics. Teaching methodology Teaching will mainly be done through coaching and experiential learning of OB. The key to success is to keep the concept clear, simple and always look for its practical application in a working environment. Organizational Behavior Start up session Class norms - To get the maximum benefit out of the course students are strongly recommended to: Arrive and leave in time. 5 mins grace time Do your own work! Copied work will be marked zero Come Prepared! This is not a lecture-only course! Assignments and other related work has to be submitted on time. Late submission will not be acceptable & marked zero Class meetings will NOT cover each & every thing in the text. Planned & surprise class quizzes, activities can be planned, be regular. Cell phones must be switched off. No personal, political, religious examples & comments Organizational Behavior Start up session Course content (session wise) Testing & Grading Grading will focus on your overall personality rather than one or two aspects. A mid-term examination & a final examination will be given. Case Analysis/quiz 20% Mid-term 30% Group Term Project 10% Final Exam 40% TOTAL100% Start up session Books Stephen P. Robbins: Organizational Behavior Fred Luthans: Organizational Behavior Various OB websites, visits, and any good reading material CR nomination Group formation & class information sheet Introduction to Organizational Behavior Tehzeeb Sakina Amir IU – OB – session 1 Summer 2011 “You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality..! Walt Disney Organizational Behavior O - Organization, work place, B - Behavior, actions, observable. Organizational The study of actions that affect Behavior performance in the workplace. Related to stability Satisfaction Motivation Rewards OB is ..... What people do in an organization How their behavior effects the overall performance of the organization. Behavior related to concerns: such as absenteeism, turnover, productivity etc. Includes the core of all work determinants (motivation, leadership, power, politics, conflict etc..). OB works at three levels OB Individual Group Organization What is OB about? 3-D : individual, group & organizational At the individual level: learning, perception, stress, personality, individual differences etc At the group level: teamwork, power & politics, interpersonal, decision making etc Organizational culture, change, structure & design at organizational level Goals of OB The goals of OB: Predict Explain Control and Historical Background The famous “Hawthorne Studies” (192430s) Undertaken at Western Electric Company, Illinois; to study the effect of various illumination levels on worker productivity. Findings were: illumination intensity was not directly related to group productivity. Though they couldn’t explain the behavior that they had witnessed! Something more to the productivity than mere physical variables!! Historical Background This generated an interest in human behavior at work place. Professor Elton Mayo started a series of studies & numerous experiments covering redesign of jobs, changes in the length of work day, time, introduction of rest periods and individual vs group pay plans. Hawthorne studies set the direction OB and management practices!! Today’s managerial world Manager of today has to undertake various roles & challenges. Different research scientists have given different roles/skills/activities performed by a manager: Robert Katz – has identified three essential management skills: Technical Skills – job knowledge Conceptual Skills – ability to analyze and diagnose complex situations Human Skills – work with people i.e. to be able to predict, explain & control their behavior Mintzberg Model Informational Monitor Role Disseminator Spokesperson Decisional Role Entrepreneur Disturbance handler Resource allocator Negotiator Interpersonal Figurehead Leader Liaison Role Challenges & Opportunities for today’s manager Responding to Globalization Working with peopleWorking in different from different country countries Managing Workforce Diversity Organizations are getting more heterogeneous: race, gender, ethnicity etc. Meltingpot approac h (no more) Improving Quality & Productivity Quality Manageme nt Process Reengineering • Focus on customer • Continuous improvement • Quality of improvement in everything • Accurate measurements • Responding to Labor Shortage Is there a labor shortage? Retaining skilled labors Improving Customer Service Customer responsive Culture Customer surveys Special desks Special schemes & packages Improving People Skills Working with people Organizational structure & culture Inculcating managerial skills Empowering People Managers – coaches/advisors Make employees in charge of what they do Solutions not problems Decisions at the operating level Coping with temporariness Temporary/ contractual work force Flexibility Spontaneity unpredictabilit y Change and Innovation Change – a frequent happening in modern world Preparation for change Adaptability Creative/novel solutions Work / Life Conflicts Balance between work and life 24x7 concept Working hours (banks & restaurants) Dual career families Flexi time Resources – work from home Improving Ethical Behavior Work Ethics Deviant work behaviors Favoritism Rule breakers Play politics ...
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  • Spring '17
  • l.a
  • Management, Organizational studies, Skills management

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