BSBMGT517 Assessment 1.docx - BSBMGT517 Manage operational...

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BSBMGT517 Manage operational plan Assessment 1Summary of BBQfun operational environmentBBQfun decided to implement an e-commerce strategy to maintain or increase market share and revenue and satisfy customer needs in the line with company strategic directions.Under the strategy, BBQfun would offer all products in an online store. Stock could be stored at no extra cost at existing stores. Customer would cover delivery costs.The website would need to be redeveloped to incorporate e-commerce functionally. Existing infrastructure would need to be adapted to the new strategy. Additionally, assets such as delivery vehicles would need to be acquired. New staff needs to be recruit and existing staff retrained or informed of the e-commerce strategy and associated and performance targets.E-commerce operations are expected to be underway in one year and three months, by 1 October 2014Operational plan are belowEngaging with customers through marketing, research and personalized serviceBuilding reputation for quality products and quality customer serviceSupporting people to perform via training and performance managementIncreasing sales revenueReduce direct and indirect cost of operationsPolicies and proceduresInventory management through ERM to reduce overstocking and risk associate with storageMarketing campaignsConduct quarterly surveys on customer satisfactionFulfill resourcing and distribution needs in accordance with policies and procedureResearch effectiveness of possible incentives for :safe work achievement: healthy lifestyleEmployee incentives for performance in all areas relevant to operational and strategic goals.Legislation and codes of practice; intellectual proper right and responsibility must be acquireRole of operational plan includes:Timelines- have strategies been commenced and will all tasks be completed by the scheduled timelines?Performance Measures-has progress been made according to performance measures? Is it likely that targets will be met?

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