Human Resource.edited.docx - Human Resource Call centers play a crucial part in managing the communication operations of an organization These centers

Human Resource.edited.docx - Human Resource Call centers...

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Human Resource Call centers play a crucial part in managing the communication operations of an organization. These centers are mainly important in a cable company because they help to sort customers who have minor issues that do not require a technician. Consequently, these services also help to demonstrate reliability and attract loyalty from clients. However, finding the best location for a call center can be challenging since it requires a balance of labor availability, economic incentives, and the availability of bilingual employees ( Dwyer & Fox, 2015). Hence, the best location for a call center is Memphis, TN. The choice of this location is based on diverse reasons. First, Memphis is a city located in southwest Tennessee, which attracts a huge population, including students from different colleges and universities. For instance, there are more than 37 colleges within a 100-mile radius from the city. These students are always in need of opportunities that do not compromise their learning schedule. Additionally, there will be a continuous flow of employees since there are new students each year. Hence, the call center will not have an issue to find employees who will cover all shifts to maintain 24-hour availability ( Kotzé & Lamb, 2015). Second, Memphis is located in a highly competitive area that has diverse businesses. For instance, there are a total of 25 call centers in Tennessee. Therefore, it will be easy to attract employees who have experience in this sector. Also, the majority of these employees have qualified computer skills, and this reduces time, and that will be used in training. Additionally, the population in Memphis encompasses people who are familiar with more than one language.
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Besides, the accent of these people is considered charming, and this aspect plays an essential role in promoting customer services. Third, the cost of living in Memphis is affordable as compared to other regions. Besides, there is a train station which will make transportation to work more effective. The local government also provides incentives for businesses that intend to expand employment opportunities for the locals. The company will be dedicated to accomplishing this objective to promote the wellbeing of the people ( Stricklan & Strickland, 2015). Customer Service Representatives Job Description The company is hiring professional customer service representatives who possess useful interpersonal skills to respond to complaints and questions from clients. To qualify for this position, candidates should be familiar with our services and have the desire to learn more regarding new technologies. The candidates should also have skills in computer application. Customer Service Representative Responsibilities A qualified candidate will be required to receive calls from clients regarding complaints or consultation about cable services.
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