2011-11-21 15-00-00533.DOCX - CASE STUDY MR SUPERB You are...

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CASE STUDY: MR. SUPERB You are the General Manager of a chain of stores selling computer equipment and accessories, which employs 100 staff. You just hired Mr. Superb as the Store Manager of Makati a month ago after pirating him from your biggest competitor in business. The store is currently experiencing a number of challenges which you wish Mr. Superb to address. Among the store’s problems are the following: o A growing attendance problem among the store’s staff. o Deterioration in staff morale largely due to the sudden resignation of their favorite boss a month ago. o Sales have been falling since a rival opened up a store on the same location. It is well known that the rival chain’s products are not only cheaper, but are also more reliable. o The newly-hired manager, although highly competent as a team manager has admitted that financial management is not his strong point. o The company has a formal appraisal system for all staff, but the previous manager is known to have neglected this area.
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