INFS3632 Hw 7.doc - Service Quality Management Homework#7 This homework accounts for 8 of the total marks for this course Total marks for this homework

INFS3632 Hw 7.doc - Service Quality Management Homework#7...

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Service & Quality Management Homework #7 This homework accounts for 8% of the total marks for this course. Total marks for this homework: 97 marks This homework is due by 13:00 on 15 May 2018 via Moodle. Be sure to prepare it such that it is submittable via Moodle. To facilitate the instructor’s marking, you are required to submit a summary page (as shown on Page 2), which must be typed and contain no equations and diagrams. You still need to provide detailed answer for each question that the instructor will also check. Organise your submission as follows: o Signed cover page o Summary page (must be typed) o Detailed answers for the questions (may be hand written) It will cost you 5 marks for failing to organise your submission following the required format. You can receive 3 bonus marks by printing and bringing a hard copy of your answers submitted via Moodle to the instructor at the beginning of the class on the due date. The instructor reserves the right not to take your hard copy if you submit it late or intend to update it after submission.
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