3. Composing Effective Negative MessagesWhile it may not be possible to make the receiver happy when you deliver bad news, you can reduce bad feelings by structuring your message in a sensitive way. Most negative messages take an indirect approach, using a buffer, providing reasons, delivering the bad news with empathy, and closing pleasantly.What buffering technique are you using if you provide objective information in your opening?Best newsFactsComplimentPoints:1 / 1You can buffer your opening by including facts that introduce the bad news with objective information. Make sure that your buffer is relevant and concise and that it provides a natural transition to your explanation. Other buffering techniques include offering a compliment, best news, appreciation, agreement, and understanding.When are readers more open to hearing bad news?When senders make promises they may or may not be able to fulfillWhen it may benefit them or someone elseWhen no one benefitsPoints:1 / 1Readers are more likely to accept bad news when they see sound benefits for themselves or someone else. Avoid including reader benefits if they do not seem realistic or sincere.Read each scenario, and then answer the corresponding question.You need to compose a message to your department explaining that your company is being acquired by a larger company, and you know this news will not be received well by a number of employees. You begin the message with the facts. Then you present an explanation of the situation by focusing on the benefits to the employees.What techniques should you use to cushion the bad news? Check all that apply.