JOURNAL_ Nguyen Sinh Thanh Thanh_Internship 2016_K53 - JOURNAL Student name Nguyen Sinh Thanh Thanh ID No 1257513520 Foreign Language Department Cell

JOURNAL_ Nguyen Sinh Thanh Thanh_Internship 2016_K53 -...

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JOURNAL Student name: Nguyen Sinh Thanh Thanh ID No.: 1257513520 - Foreign Language Department. Cell phone: (Student) 01686825999 Company: Shanghai-Vinh Hotel. Address: at no 26 Le Loi street, Vinh city, Nghe An province. Point of contact (Company): Mr.Hien. Cellphone: 0912921020 WEEK 1 Date Job description Content Note/Remark Mon, February 22 nd , 2016 Met with Mr Hien who is a Manager at Shanghai-Vinh Hotel, submitted “Letter of Introduction”. Mr Hien introduced interns to staffs in the hotel and the interns introduced themselves. He gave basic information about the hotel and took the interns to observe generally the hotel. After the first day at Shanghai-Vinh Hotel, I believe that it is actually a hotel according to Asian- European style with three- star standard. It has all modern conveniences. The staffs are friendly, hospitable and professional. Shanghai-Vinh Hotel is constructed and designed luxuriously which consist of 86 green rooms, the system of restaurant; conference room, seminar room. It can serve more than 600 people with diversified services. Tues, February 23 rd , 2016 Received some documents about the Shanghai Hotel. The interns read documents to get knowledge of the departments, human resources, and the rules of the hotel. The provided documents help me have deeper understanding of organizational structure of the Shanghai Hotel. It was established in 2008, so far, it has remained the slogan “The customer is King” to serve customers. Shanghai Hotel has advantage of terrain, thoughtful and professional attitude, together with experienced cadre, devoted staffs, I am
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sure that it will definitely satisfy customers. Wed, February 24 th , 2016 Met with the instructor-Mrs Tung at FLD office. Mrs Tung instructed us-her intern group- how to write journal and report. Mrs Tung shared her experiences, told us how to write journal and report effectively and professionally. What she said helps us to complete our task easily. This meeting is so useful for me because she taught me a lot. Thurs, February 25 th , 2016 Came to the Hotel and took the job. Mr Hien assigned observation task to the interns. They followed the manager to learn how departments work at this hotel. I am really excited when I heard about departments of this hotel that include: Front Office Department, Housekeeping Department, Accounting Department, Kitchen Department, Security Department, and Engineering Department. I find that the different departments have different functions and all play a important role in the hotel’s success as well as providing a perfect service to its guests. Especially, I was strongly impressed on Receptionist who look so gorgeous and attractive together with excellent communication skills. I have had great experience and learn a lot from this task. Fri, February 26 th , 2016 Worked as Housekeeper at the Hotel.
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