9/22/19, 12’54 PMPutting It Together: Planning and Mission | Principles of ManagementPage 2 of 4If you don’t know where you’re going, any road will get you there.Let’s return our attention to Sun City Boards and its owner, Tom Wilson. Dani travelled to Tom’soperations on the West Coast and confirmed her suspicions that the problems the organizationis facing are due to a lack of planning. Dani is meeting with Tom to report on her findings andto submit her recommendations.“OK Tom, I’ve spent the last several days going through your operations and records, and I’mconfident that there are actions you can take that will help turn around the business.”Tom lets out a long sigh and says, “Dani, you have no idea how glad I am to hear that. So at ahigh level, what’s the problem?”
