{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

BA 10 - Fall 2003 - Banks - Module 2

BA 10 - Fall 2003 - Banks - Module 2 - Ciowb AVL3 ‘ 52$...

Info icon This preview shows pages 1–9. Sign up to view the full content.

View Full Document Right Arrow Icon
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 2
Image of page 3

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 4
Image of page 5

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 6
Image of page 7

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 8
Image of page 9
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Ciowb AVL3 ‘. 52$ Exec/”(Kan " 1 EM? A _ ugba-10 33:5 smoflg ofiusflg Principles of Business October 2003 Module 2 Exam: Organizational Behavior and Human Resources Cristina Banks Make sure your family name comes first! Instructions 0 This is an exam—please do not talk . Name: LAST, First M. Subject: 1234-5678 your Student Identification Number TestNo.: (A, B, C, or D} This is the test version—you won’t know this until you open the test Date: (1, 2, etc) This module number Hour: Your Section number: (101 118) Section Day Time Room instructor 10-101 Mon 1 Ch 125 Earne, Julie 10-102 Mon 2 Ch 330 * Earne, Julie 10-103 Tue 9:30; Ch 125 Corantis, Irene 10-104 Tue 9:30 Ch 135 Granville, Gideon 10—105 Tue 9:30 Ch 210 Belk, Jonathan 10-106 Tue 11 Ch 110 Natsch, Heather 10-107 Tue 2 Ch 325 * Bossut, Nicolas 10-108 Tue 3 Ch 325 * Winslow, Jennifer 10-109 Tue 4 Ch 125 Winslow, Jennifer 10-110 Tue 4 Ch 135 Hall, David 10-111 Tue 5 Ch 135 Hall, David 10-112 Tue 5 Ch 125 Jackson, Taylor 10-113 Wed 4 Ch 230 Bossut, Nicolas 10-114 Thu 9:30 Ch 125 Granville, Gideon 10-115 Thu 9:30 Ch 135 Belk, Jonathan 10-116 Thu 9:30 Ch 210 Corantis, Irene - 10-117 ' Thu 2 Ch 110 Natsch, Heather 10-118 Thu 5 Ch 110 Jackson, Taylor UGBA 10 Fall 2003 Module 2 Exam 1. Which of the following defines corporate culture? ._\ i» The shared experiences, stories, beliefs, and norms that characterize an organization. Written rules and procedures presented in employee handbooks that spell out what is acceptable and unacceptable behavior in the organization. 0 The number of layers of management: few layers create a flat culture, many layers create a tall culture. 2/ The degree of departmentalization and specialization within a company. None of the above. 2. Which of the following is TRUE regarding specialization? a. b. c. d. ”Z6? As an organization matures, jobs become more specialized. ./ Specialized jobs are learned more quickly and can be performed more efficiently .r' than nonspecialized jobs. Start- -up organizations typically have jobs that are nonspecialized. ~l’ Tall organizations tend to have jobs at lower levels that are overspecialized and boring All of the above. 3. Which of the following is TRUE regarding organization charts? a. b. They show employees where they fit into a company’s operations. They describe the layers of management in the company and who reports to whom. J The most powerful members of the organization are the people who are at the highest levels of the chart and have the most people reporting to them. *1" They graphically depict the chain of command 1n a company : 56> All of the above. 4. Which of the following is NOT TRUE regarding current workforce trends as discussed in class? (13% c. d. e. The gap between the skills needed for jobs and the skills people have in the workforce 1s widening. J The workforce 1s getting 1arger---more people are entering the workforce than the number of people leaving through retirement. The workforce IS getting older---the average age of the workforce 1s nearing 45. Fewer people are graduating from high school than in the past. All of the above are true. 5. Which of the following lists correctly the four management processes essential to building a successful management team? a) Planning, organizing, controlling, and directing b Planning, managing, directing, and delegating. Planning, organizing, delegating, and managing. d. Planning, directing, hiring, and evaluating. e. None of the above. 6. “Procedural justice” is the preferred method of breaking resistance to change because: a. It is a parental approach to change. /b. People learn what benefits they will receive with the change and that’s all they need to know in order to commit to the change. ,c". It uses incentives to gain commitment to behavior change rather than compliance. / :ZPeople understand why the change 15 needed and have an opportunity to provide ””” input on potential solutions. e. All of the above. 7. Which of the following correctly lists the components of organizational change according to lecture? {tag Structure, Processes, Norms and Leadership. ‘ Structure, Culture, Leadership, Processes. /0 Structure, Leadership, Specialization, Departmentalization. / /’.d Structure, Culture, Specialization, Departmentalization. A e. None of the above. 8. Which of the following is the agency that is responsible for enforcing employment discrimination laws in California? a. Department of Civil Rights b. Equal Employment Opportunity Commission Cc: '1 Department of Fair Employment and Housing d. Department of Employment Discrimination e. None of the above. 9. In California, which of the following characteristics is NOT protected under the Fair Employment and Housing Act? webe’rv; a. Ancestry b. Creed c. Marital Status 1 d. Sexual Orientation ~ K67; All of the above are protected. \_// '10} A070 10 According to the Americans with Disabilities Act, what 1s an employer requ1red to do? Wna a. Hire all qualified disabled applicants. ‘4” b. \Provide reasonable accommodation to disabled employees when they ask for it \ (:and if it is financially feasible or” Ask job candidates about their disabilities to determine whether the candidates are '/ qualified to perform the job. d.’ Ask for a medical exam prior to an offer of employment when the employer suSpects that a disability may interfere with a PCISOn’s job performance, .9" All of the above. M5370 11. According to one of the readings, organizational culture is important because wanna t determines how much a person is paid 1n salary. (/ b./ xtrong culture 1s critical 1n developing and maintaining levels of intensity and dedication among employees. ,0. A company’s values come from the organization culture. d. Social norms and expectations may interfere with the organizational culture and make it confusing to employees in terms of how to act on the job. e. All of the above. 24.35670 12. Which component of “emotional intelligence” is responsible for creating an Wm environment of trust and fairness and for maintaining control of disruptive impulses and moods? a, Empathy. y’ Emotional Control. (EDSelf- Regulation. d. Self- Awareness. e. Social Skill. M6670 13. Which of the following is TRUE regarding employment law? /a'f It is unlawful to discriminate against an individual for any reason. /b. Affirmative action is illegal. ic: Employers cannot terminate‘ ‘at will” employees. / d, :‘JEmployers cannot require people to take a physical exam before an offer of employment. e. All of the above. wt’aflg 14. Departmentalization tells you How many tasks a person performs in a job. How jobs are grouped together into logical units. How flat an organization is. How centralized an organization is. All of the above. .0 ‘10.- ".0 9‘9“.” 15. Let’s say you plan to open a series of fast food restaurants in the San Francisco Bay Area. You must decide whether to make your company a centralized or decentralized organization You would want to create a centralized organization if.. ( a. You want to maintain standardization of your restaurants. """" hi You want each restaurant to have a unique look and feel to the customer. ' c You want local chefs to have control over what 1s offered to customers in each restaurant. d.” You want lower level managers to have authority to make decisions rather than require them to get approval from upper management before their decisions can be implemented. e. All of the above. 16. According to lecture and readings, leaders are responsible for: a. Creating a compelling and understandable mission and vision for the company. b. Determining when organization change is needed. c. Leading the execution of the business strategy. ., ' d. Delivering resources (e. g., people and money) needed to bring about successful organization change. /€‘“>All of the above. 17. Which of the following is TRUE regarding sexual harassment? a You are not guilty of sexual harassment if you didn’t intend to harass someone. ' " Harassment 1s in the mind of the harasser, not in the mind of the victim. "'“aJ‘Quid pro quo’ ’sexual harassment means an employee is fired or denied a job or " an employment benefit because he/she refused to grant sexual favors or because he/ she complained about harassment. 3d. Dating co—workers does not put you at risk for sexual harassment; it only applies to dating subordinate employees. e. All ofthe above. ~ 18 In order to find the right person for the right job, you should perform a(n) to know what kind of person to recruit for the position. /a:’" Organization analysis. Environmental analysis. "t Performance analysis. . Job analysis. None of the above. .0 9-9 .0: 19. What factor(s) discussed in class is (are) important for attracting qualified job candidates to your organization? a. The level of pay offered.\;‘ b. The organizational culture. \/ c. The job duties a new hire is expected to perform ,,,,,, 20. What is meant by the phrase, “Selection = Prediction?” ”a. The best candidates for the job are the ones who are predicted to stay with the /: / company the longest. (f b You should look for information about job candidates that allows you to predict \ / ” how they will perform on the job. gc. You want to use selection tools (e. g, tests, assessments) that are the most reliable. ‘ d You want to select people who are the most predictable. e None of the above. 21. One of the motivation theories says that work behavior that is rewarded will be repeated, and work behavior that is not rewarded will not be repeated. Which theory is this? /,,. 1;;a. Management by Objectives. b Behavior Modification Theory. c , Equity Theory. d. Theory Y. e. None of the above. 22. Which motivation theory says the following: “Performance can be improved by setting performance goals that are mutually agreed to by managers and their employees, and then checking on progress toward goals periodically?” a. Behavior Expectation Theory. b. Job Satisfaction Theory 3 Cr Management by Objectives d Two- Factor Theory. e. None of the above. 23. What is meant by the equation, “Performance f ( AbilityX Motivation)? " /f,a Motivation can compensate for Ability 1n predicting performance on the job. b _ Ability can compensate for Motivation 1n predicting performance on the job. F :Both Ability and Motivation must be high for performance to be high on the job. w“ "’ d. Selection processes should measure a job candidate’s ability and motivation to do the job. e. A11 ofthe above. 24. “Can’t do” performance problems can be resolved by ... a. Implementing a motivational program such as bonus to drive improved ” performance. )V’ Making rewards contingent on improved performance. c. Talking to the employee about the importance of the work and its meaningfulness _ to the customer. (it? Sending the employee to a training program that addresses the skill deficits. \/ e. All of the above. 25. According to the textbook and lecture, the term that describes a company’s overarching plans for achieving important business outcomes is called: gr” A mission statement. ,,,,, b/ An environmental analysis. An organizational analysis. ,j’A business strategy. e. None of the above. 26. In class, we contrasted McDonalds and In-and-Out in terms of their mission statements, goals, menus, business threats and opportunities, and business outcomes. Which of the following_ best describes the purpose of making these contrasts? /a /To prove which fast food cOmpany is superior. /_,,‘ib To 1ncrease students’ interest in pursuing a career in the fast food industry. “0 illustrate how company mission, vision, values, and goals impact business L" """" strategy and ultimately, business outcomes. Id; To explain how both of these companies started and what led to their success. e. All ofthe above. 27. Which of the following statements is TRUE about organizational structure? a. Organizational structure should change over time to match changes in a J company’s purpose, mission, strategy, competition, size, and stage of maturity b. Organizational structure specifies the jobs to be done within an organization and the ways in which they relate to one another v c. Organizational structure should be designed in a way to make it easy to get the results company leaders want. d. While all companies share the same basic elements of organizational structure, each company has to design a structure that is most appropriate for it—a structure that is good for one company may not be good for another. 1.; GDAII ofthe above. .41 28 An employee and her manager are likely 1'6 agree on the results of a performance evaluation under which of the following circumstances? a. If the aspects of performance being evaluated are defined clearly and in terms of observable behavior. b. If the rating scale used to evaluate performance is anchored with behavioral examples of high, average, and low performance. c. If the information used to evaluate the employee is well-defined and data are collected over a long period of time.- d. If there is sufficient time to conduct the evaluation carefully and thoughtfully. (’3 All of the above. 29. In ass, the 0*Net was used to show which of the following? a) Tasks describing a job and the underlying KSAs. " . The business strategy of selected fast food companies. c The tests used to evaluate job candidate qualifications. d.;'*”f,Types of performance evaluations used in organizations today. ’ 6. None of the above. 1‘ x...»/" 30. In order to “nail” the employment interview so that you have the best chance of being evaluated fairly and appropriately for a job, you should a. Tell stories about how your past experience is similar to the job you are applying for. " " b. Demonstrate in the interview how your skills and experience relate to the job. V c. Demonstrate your thinking, problem- -solving and interpersonal skills 1n the interview. ‘1 d. At every opportunity, make sure you provide information the interviewer needs to evaluate you, regardless of whether the interviewer asked for this information or /;j“\ not. ( C/ e. >All of the above. 31. Performance measurement should include which two aspects of performance, as illustrated 1n the video clip from “Top Gun?” 0 Job behaviors and work outcomes b Ability and motivation. c. Reliability and validity. d. “Can’t do” and “Couldn’t do” problems. 6. None of the above. 32. If youwwanted to motivate your employees using‘ ‘expectancy theory’ you would. ” ‘‘‘‘‘‘ ._\Make sure you offered rewards to employees that they want and that they believe they have a reasonable chance of obtaining through their efforts. 5b". Make sure the work environment or working conditions offered employees things /‘ that satisfied their needs, whatever needs were active at the time. .c. Give employees an opportunity to participate in decision-making and could give ‘3 input into how work is accomplished. d. Increase the variety of tasks performed in the job and the meaningfulness of the I, work assigned. e. None of the above. 33. Which motivation theory says the following: “Workers are basically lazy and need to be closely supervised and controlled through rewards and punishments?” a. Theory Y. b. Classical Theory. 0. Hawthorne Theory. fair, Theory X. ““ef None of the above. 15, rifle W‘TC‘MI ‘E) 34. What 1s the nature of the relationship between job satisfaction and job performance? a People who are satisfied with their jobs are the highest performers b Increases 1n job satisfaction lead to increases in job performance. Decreases in job satisfaction lead to decreases 1n job performance. ' d. Happy workers are productive workers. e. All of the above. 35. Which of the following activities would occur as part of performance management? a. Addressing performance problems through coaching, training, or motivational techniques V b. Taking the results of performance measurement and determining what an employee can do to improve. c. Writing a performance improvement plan for an employees“ d. Holding discussions with an employee regarding his/her job performance and where skill deficits might be interfering with job performance ”dim/All of the above. C? 36. This IS test version C. Mark C on the identification portion of your test and bubble in C for this question. IF YOU DON’T DO THIS YOU WILL LOSE A POINT. ...
View Full Document

{[ snackBarMessage ]}