BA 10 - Production and Quality - Fall 2002 - Robinson

BA 10 - Production and Quality - Fall 2002 - Robinson -...

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Unformatted text preview: 9200uc11e~ AND Guam-hr Frau, 2.002.. ugba 10 7% éfi /0 Principles of Business ‘31- BL'SENESS November 2002 Module 4 Exam: Production & Quality David Robinson Make sure your family name comes first! Instructions I This is an exam—please do not talk 0 Your books and notes must be put completely - . t of sight 0 You need a Scantron 882 BS or E - raise your hand 0 While you are Waiting to/ - #2 pencil; if you are without either, 2" o 'n, enter the following on your Scantron: Name: LAST, First M. Subject: 1234-5678 ycur Student Identification Number TestNo.: (A, B, C, or 2] This is the test version—you won’t know this until . you open the test Date: (1, 2, etc) This module number Hour: Your Section number: (101 116) m chm Previz'siti‘m 1 ugba-1O Module 4 1. Bottlenecks occur whenever there are multiple machine steps with one step feeding into the next. It is a rule of production management that they are inevitable, except when: fr, There are only two steps b.) C. All the machines operate at the same rate All steps are machine steps, with no human intervention d. There is one operator assigned to each machine 2. An important part of “management” is the element of control: If milestones are not met, management must do something. What should managers do if a deadline is not met? at Dedicate more resources to the project b/ Fire the workers responsible c. Hire a consultant d. Lower the price of the product 3. Suppliers who are part of a “Just—in—time” manufacturing system must tolerate running their production lines less than 24/7, often for only part of a shift. Successful manufacturers make use of downtime for: a. Recreation—such as company gyms b. Staff training / f, c. Preventive and routine maintenance ’ a d. A and B are correct 1 e, B and C are correct 4. Many states offer tax incentives to automotive companies to set up manufacturing plants that offer high-wage jobs. The goal is to replace jobs lost from the textile industry, which have moved overseas. The disadvantages of this strategy include all except which one of the following? a. Existing firms in the state face a higher tax burden b. The funds available for other state programs like K—12 education are limited c. It encourages workers to demand much higher wages through frequent strikes (1. It creates an expectation in large manufacturers that they will get tax breaks too ugba-10 Module 4 2 5. Brand name electronics firms like Sony increasingly rely on outsourcing production. Which of the following is not true about contract manufacturers in the electronics industry such as Splectron and Flextronics? «a; Their success depends on very large numbers of unskilled workers 1;).- There are fewer, larger contractors due to consolidation in ' the industry 9 They continue to improve quality and the range of services they offer to the brand name firms d’.’ Contractor manufacturers get huge volume discounts on components. 6. Many manufacturers rely on close partners to supply components “just—in-time.” The alternative to this modern approach is for a manufacturer to attempt to control everything from raw material to finished product within one firm, a style known as: a. Horizontal integration "b. Vertical integration c. Horizontal channel conflict management (1. Vertical channel conflict management 7. Automotive manufacturers have embraced “just—in-time” ‘ manufacturing and as a result inventories are lowalmost everywhere in the system with the exception of: a. Raw materials b. Components in factory warehouses c. Finished goods waiting at the factory to be sent to dealers (1. Finished goods sitting for weeks unsold at dealers 8. David Garvin proposed a scheme of analysis of product quality by defining eight different quality dimensions. Many US—made home appliances such as refrigerators and washing—machines work well for more than adecade, an example of which dimension of quality? ,.;af;\ Features ‘ b.) Durability .-e;" Performance . " ,d.’ Conformance 3 ugba-1O Module 4 9.. The printed syllabus for a large undergraduate class features is printed on pumpkin—colored paper and has a logo modified to reflect holiday themes. Changing the appearance of the syllabus from one version to the next is arguably an attempt to compete on which dimension of quality? a. Features b, Conformance c. Durability gran Aesthetics 10. The “Pareto Principle” is: 6) That about 20 percent of causes lead to 80 percent of observed defects D. About 80 percent of people will overlook 20 percent of error causes ”2’. Resources should be applied to all problems, not just the most trivial 451’ Companies should apply their resources to the trivial many, and not the significant few 11. The key to the understanding the usefulness of a fishbone diagram is that: a. It leads managers to identify the one person in an -- , ~\ organization who really understands a process 6 Lb. In a complex system, no one person has a complete knowledge of the possible causes of defects c. It has little to do with the concept of continuous improvement (1. It is unlikely to suggest possibilities for improvement 12. MRP (Materials Requirements Planning) is a system to ensure that the right parts are delivered to a production line at the right time. It has largely been replaced by: a PERT charts b. ERP (Enterprise Resource Planning) C. ISO 9000 d . None of the above I‘ 13. The text notes that standardization of materials improves production. Which of the following is most associated with §tandardization? '"agi ISO 9000 b. Baldrige Award c, ISO 14000 d. J ust-in-time production . ugba—10 Module 4 4 The next four questions refer to the following PERT chart: ”-2 14. What is the minimum time for completion of the project? a. 60 minutes b. 80 minutes (”61'“) 90 minutes (I. 110 minutes ‘ 15. Which is true? , a E is constrained by C but is independent of B b. C is constrained by E C; B is constrained by E and C d. None of the above is true 16. Is there any slack at node B? a.” No Kb-) Yes, 10 minutes c. Yes, 20 minutes 17. A supplier offers to do the task involved in node A at no extra charge. That is, the supplier will supply components with step A already completedfilf the firm’s goal is to make the process as short as possible (least time) should we accept the supplier’s offer? a: Yes b. No 5 ugba-10 Module 4 18. “Reengineering” has become a popular approach to improving quality for customers and also to reduce the costs of production. It can be best defined as: a. Part of front—line worker’s ownership of a process b Redesign of processes c. Continuous improvement d Applying statistics to processes 19. Total Quality Management depends on which of the following, (using the wording from the textbook): a. “Quality ownership” the principle that quality belongs to the person doing the job b. “Directing for Quality” the leadership of top management c “Relying on the experts” the necessity to hire outside ‘ consultants t. g”) A and B are correct A and C are correct 20. Production processes provide customers with four types of utility including all except which one of the following? a. Time utility b. Place utility ,9: Form utility 1’ d.“ Price utility C 21. You are organizing a scholarship dinner for your sorority, which depends on coordinating the kitchen staff, members of the sorority and outside speakers You receive a phone call from the main guest speaker saying he will be 15 minutes latel According to lecture, you do all of the following except which one? _ a." Gather the members together around the piano for a few 5- ' ' songs . / ’ ' ..b’ Explain to the kitchen staff the reason for the delay ‘7 c. Announce that dinner will begin 15 minutes later than _ scheduled ii. Take the members of the executive committee aside and choose one of them to be the replacement speaker 22. The management of service operations tasks has traditionally been considered more challenging than managing the production of tangible goods due to all except which one of the following? a. Staff and customer must often be present together b Services cannot be stored for future use ”on In general, customers won’t pay for good service d. Customers may prefer one server over another ugba-1O Module 4 6 23. According to Queuing Theory, if customers arrive at the rate of 105;.» “K . per hour to a smgle server who serves at the rateig per hour, a line of about 4 or 5 people is likely to form. Why? a. The server inevitably slows down b. Once one or two customers take longer than expected, a line forms and the server can’t recover c. Because customer arrival is random, and sometimes several at customers arrive at once (1. A and B are correct (-"e’? B and C are correct 24. Federal Express routinely beats the United States Postal Service Express mail in market share, because FedEx: a. Offers higher refunds than USPS b. Is cheaper than USPS (6.? Understands that “What customers want is a result, not a ‘ refund” (:1. None of the above 25. Unfortunately, your arm is broken by a vicious tackle during a Lacrosse practice. For you, this is an exceptional experience (it only happens once in your life), but you hope that the Tang Center treats the injury as: ' a“, A rare event "b. A routine occurrence c. A learning experience—an opportunity to try new techniques (1. Something complicated so it will have to wait until other people have been served first 26. Empowering front-line workers is important for improving quality, but this strategy cannot be successful without: a. “Ownership”-——the worker is responsible for results b. Training—train the worker to suggest process improvements c. Bonuses—more money for better results g.) A and B are correct e. A and C are correct 27. The concept of the “Efficient Diagonal” for production processes is that: '3. Assembly lines are the most efficient method of production ("bi The best process depends on the volume demanded and how customized (versus commoditized) a product is _ c. Goods should move diagonally through a factory d: Only round—the—clock operations are efficient 7 ugba—1O Module 4 28. Flowcharts are useful for a. Counting errors b. Grouping errors into most-likely causes ("6} Documenting a process d. Controlling a process 29. Henry L. Gantt was a practitioner of Taylor’s “Scientific Management” and in 1917 he invented the chart that bears his name, a technique of: a. Statistical Process Control 1), Site selection cic. Project Management d. Factory layout 30, Many hi-tech companies are located in “Silicon Valley” (SiVa) a collection of towns in the South Bay of Northern California. One of the chief reasons for the growth of SiVa in the Bay Area, as opposed to in the Central Valley is: a. Taxes are much cheaper b. There is less traffic congestion ‘ c.) An ample supply of well—educated engineers ”d; An ample supply of raw materials (Silicon) 31. In Total Quality Management, we seek to avoid all except which one of the following? a; Waits b: Variation in procedures (23:) Simplicity (1. Complexity 32., Joseph J uran said: “Don’t let the important many distract you from the vital few.” In TQM circles, this is often paraphrased as: ,a. Pick the low-hanging fruit "b. Slay the dragons first c. Nothing succeeds like success (1. A good theory beats a plan of action ugba-1O Module 4 8 33. In “benchmarking” we break a process down into component parts such as “picking” an order from a warehouse and then we compare our firm with the process at another company. But in practice, most of the “benchmarks” for manufacturing processes are now available: a. From your local library b. In textbooks (’65:? From consultants d. None of the above 34. This is version B; bubble in -B~ for this question and write “B” in the identification section of your Scantron. If you do not answer this question, you lose the point. No exceptions mm ”m . WH Tm .... -. mm 5m It; 1' II 1. J..I _._._.._ -___________________:__________ --- I... ...
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