BA 10 - Organization and Management - Fall 2001

BA 10- - casement-tum mu annc—EMENT FALL zeo| BA-10 Fall 2001 Module 2 Exam 1 What was the point of the reader article on Microsoft Which of the

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Unformatted text preview: casement-tum mu: annc—EMENT FALL zeo| BA-10 Fall 2001 Module 2 Exam 1. What was the point of the reader article on Microsoft? Which of the fpllowing reflects this point? 31' d. .C. I, It is getting harder and harder to recruit new employees in this tight labor market. Microsoft is interested in hiring only the smartest people, regardless of their education or training. It is best to use sophisticated technology tools in recruiting and hiring new employees because it speeds up the hiring process so you can hire the best candidates. Microsoft’s best recruits are those that fit most closely with the organizational culture. None of the above 2. One of the reader articles described a process for breaking resistance to change calledf‘fair process.” Which of the following is TRUE about “fair process?” , , "i; is and why behavior change is necessary to solve the problem. C. d. e. [at/"People only want to know what benefits they will get as a result of a change, not why the change is important. People have higher commitment to a change if they understand what the problem Leaders can achieve lasting change through the use of incentives. People will change as long as the results are fair to everyone. All of the above. 3. One of the reader articles described organizational culture. According to lecture and this reading, what is the importance of culture to organizational effectiveness? a. b. c. d. Culture shapes employee behavior by dictating what behavior is appropriate and inappropriate. Culture can be an important tool for promoting innovation and change. Norms created within the culture can facilitate the execution of business strategy. Culture is critical in deveIOping and maintaining employee commitment to the organization. ,e'. jAll of the above. 4. One of the reader articles described extensively the attributes of leadership in terms of “emotional intelligence.” Which of the following was NOT one of the attributes described? a b c d e Motivation. Social Skill’: Empathy: Self-awareness. Charisma 5. Which of the following was NOT mentioned as an important aspect of the work 9 of leaders? a. b. c. d. Leaders determine when organizational change is needed. Leaders lead the execution of business strategy. Leaders set the values the guide employee behavior. Leaders create a vision of the company. (a) All of the above are important. 6. According to lecture, what does performance MANAGEMENT mean? a. b. c. d. e. Using objective or subjective measures to determine. an employee’s level of performance. Applying a rating scale to observed behavior to make judgments of performance. Generating a Written assessment of an employee’s performance. Using the results of performance measurement to improve an employee’s performance through various interventions such as coaching and motivating. All of the above. ‘ 7. What can be learned from the performance rating exercise we did in class? a. b. /3. a C. Keanu Reeves was a bad actor. Rating accuracy and agreement between the actor and raters can be increased by defining performance in behavioral terms, defining the rating scale, and specifying the data to make judgments. There is no agreement among people regarding Keanu Reeves acting ability. The less specific you make the evaluation, the higher the agreement in ratings. All of the above. 8. According to lecture, it is important to distinguish between “can’t ” nd “won’t do” performance problems. How would you address ‘won’t d ’ performance problem? a. Give the employee more coaching and feedback to improve skills. b. Send the employee to a training program designed to fill in a skill gap. <9 Talk to the employee about his/her motivation on the job and design a motivational program that will improve effort. Terminate the employee because nothing can be done to improve performance. Any of the above are reasonable. ti 9. The Fair Employment and Housing Act protects individuals from discrimination . on all of the following EXCEPT: /a.. Religion. /b_., Sexual orientation. ff. Marital status. d. Mental disability. —e. All of the above are protected. 10. Which of the following is TRUE according to the Americans with Disabilities Act (ADA)? " a. . Employers cannot deny employment to disabled candidates on the basis of their disability. Employers can deny employment to disabled candidates if they do not have the J'capabilities to do the job. i Q... Employers must provide reasonable accommodations for people with disabilities (“—7) unless it causes undue financial hardship. d. Job candidates who have active diseases such as AIDS and cancer cannot be denied employment because they have these diseases. e. All of the abet/ex "-— re—u-kn-" ..__ _ _..»-' .a-F" / x’ 11. Eac’lytfvthefollowing statements is TRUE regarding sexual harassment law _\1 ' ._T.: / ‘flloyees are protected from both verbal and physical sexual harassment in the workplace. b. An employee can file a sexual harassment complaint even if the alleged harasser did not intend to harass the victim- ‘ l c. An employee can file a sexual harassment complaint even when both parties _ consented to engage in sexual relations. d. An employee can file a sexual harassment complaint when a customer is the alleged harasser. e. Allof the above are true. 12. The California State Agency that is charged with responsibility for enforcing state civil rights laws is called the: a. EEOC. b. OFCC. c. OCRC. d. DFEH. e. None of the above. 13. According to the Civil Rights Act of 1964 and subsequent employment laws, which of the following is TRUE regarding what employers can/cannot do? a. Employers cannot deny people employment because of their sex, age, race, religion, national origin, color, or disability status. b. Employers cannot give a person’s job away when he or she goes on family leave. c. Employers cannot require a job candidate to take a physical exam before an offer of employment. 7 ' ' d. Employers cannot terminate employees in theirjobs without due process. (/7 c. All of the above. we) 14. What is meant by the expression, “Selection is prediction?” You‘should look for information about candidates that permits you to predict how they will perform on the job. b. You should select people who are the most reliable and predictable. The best hiring decisions are those that predict how long people will stay on the job. d._),.Making good decisions about who to hire is about as easy as predicting who will / Win the lottery. e. None of the above. 15. According to lecture, which of the following would be appropriate to evaluate in job candidates? a. Past performance. Work motivation. /c. Personality. ,d. What the person is like and if he/she will fit in. '4 e. All of the above. 16. According to lecture, what is the most critical aspect of successful hiring? a. Finding enough people to apply for the job opening. b. Anticipating the supply of qualified candidates and the degree of competition for the same pool of candidates. @[ Determining what KSAs are truly needed for a job+~not more and not less-and finding candidates who have the KSAs. d. Determining candidates’ motivation to perform the job successfully. 6. None of the above. 17. Which motivational theory says that people will work to satisfy active needs, and lower level needs are active before higher level needs? a. Maslow’s theory. b. Herzberg’s theory. c. MBO. d. Taylor’s Scientific Management. e. None of the above. \/ 18. Which of the following motivational theories would say that the content of the job and the meaningfulness of work motivate performance rather than the rewards people receive by doing it? a. Job enrichment. b. Two-factor theory. c. Theory Y. i, 31/.) All of the above. e. None of the above. I 19. In class, I described what happens to workers’ productivity when I went to observe the manager’s performance at a local McDonald’s restaurant. Simply by observing, workers received some attention, and their performance increased. What would explain the increase in productivity? a. Theory X. b. Theory Y. c. Scientific Management. d. Hawthorne Effect. 6. None of the above.' 20. Which of the following motivation theories says people compare what they get (outputs) from their efforts (inputs) to what other peogle get (outputs) from their efforts (inputs)? (In other words, people make social comparisons wm'cu affect their work motivation.) a. Expectancy theory. b- Equity theory. c. Job enrichment theory. d. Herzberg’s theory. e. None of the above. 21. Which of the following is TRUE regarding the relationships between “satisfaction,” “performance,” “turnover,” and “absenteeism?” /,a’." ,High satisfaction leads to high motivation to work. pa.” High satisfaction leads to turnover and absenteeism. c. High satisfaction leads to high performance. High performance leads to high satisfaction. e. All of the above. 22. Job specifications in a job description indicate the KSAs for a job. What do KSAs refer to? = a. They are the underlying knowledge, skill, and ability requirements for performing a' job successfully. ' ' ' They consist of the tasks and activities a person will perform in a job. They are the knowledge, specification, and annotation aspects of job analysis. \They are the occupational codes in the Dictionary of Occupational Titles. None of the above. ' /) 9999‘ 23. In class, we discussed the “performance equation” which describes the relationship between Ability, Motivation, and Performance. Which of the following is TRUE given this equation? a; High ability can compensate for low motivation. -* High motivation can compensate for low ability. ,/ C? If either motivation or ability is low, performance will be low. La." High performance can be achieved through either high ability or high motivation, not necessarily both. e. None of the above. 24. In class, we talked about Whole Foods Market as an example of a “decentralized” organizational structure. You would choose this type of organizational structure when: a. You want to use tep-down decision—making. b.‘__ You want to control the actions of all units within the company. (“6. Non want to capitalize on the unique aspects of the local environment and local "’ ’ customers. (1. You want to build a “flat” organization. c. All of the above. 25. Which decision—making style is most appropriate when top management has all the knowledge and decisions must be made quickly? a. Empowerment. ’ / a:x'hTFJQRflgWMCCiSiOHTEEKmE;M __ t c: " Self—manage‘rfilf d. Democratic decision-making. e. None of the above. 26. What is TRUE regarding a NLATRIX organizational structure? a. This structure is used in highly bureaucratic organizations. b. This structure requires a great deal of coordination between managers to be //; successful because employees are organized into multiple projects or teams with multiple bosses. ‘ c. In this structure, employees are organized by divisions when there are different lines of business or by functions when there is one line of business. d- Matrix organizations employ Keanu Reeves and Keanu Reeves wanna-he’s in action—packed movies. e. None of the above. 27. Which of the following is NOT an aspect of “Empowerment?” a; Management gives away all decision—making authority to his/her employees / 9, includingsedinggoals. ' 1/6. Management and employees share the same vision and values. cy’ Employees have sufficient information to make good decisions about how the / work should be done. d. Employees have unrestricted access to information. a. All of the above are not aspects of Empowerment. 1 / \L 28. In class, we talked about the difference in the nature ofjohs on assembly lines (like in auto plants) and in start-ups. An assembly-line job consists of a few tasks repeated over and over whereas a start-up job is a little of everything. This process of identifying the specific jobs you want people to do and who should do it is called what? a- Departmentalization. b. Process specification. @ Specialization. (1. Functional analysis. e. None of the above. 29. What is TRUE regarding an organizational chart? a. It indicates the structure of the organization and the relationships between employees. b. It is a diagram that shows employees where they fit into a company’s operations. c. It indicates who has power in the organization—mthey are the ones with the most people reporting to them. d. It shows reporting relationships within a company. / 61'; All of the above. 30. Which of the following levels of management istypically responsible for managing the operations of the company such as implementing the strategies, policies, and decisions made by company leaders?l ' a. F irst-line managers. b. Middle managersr—fif’w' c. First-line supervisors. d. Top managers. e. None of the above. 31. A bureaucratic organizational structure is most appropriate when a. Management wants to limit authority and power at each layer of the organization. b. Management wants to create multiple layers of permission in an effort to control employee behavior. ' . Management wants to coordinate work activity throughout the organization. 0 Management wants to limit access to decision-makers. ei) All of the above. 32. Which management style would be most appropriate when top management wants to tap specialized and unique knowledge that employees have in order to make better decisions? " a. Free~rein \b. Democratic c Autocratic ,df/ Totalitarian e. None of the above. 33. Which of the following represents the four management processes or key actions that create an effective management team? ,a. Planning, controlling, directing, and organizing. b. Recruiting, selecting, evaluating, and compensating. c. Supervising, delegating, participating, and controlling. d. Managing, evaluating, compensating, and doing. e. None of the above. 34. Which of the following is a part of formulating business strategy? a. Setting long-term goals that are derived from the company’s mission statement. b. Scanning the businessenvironment for threats and opportunities. c. Analyzing the company’s internal strengths and weaknesses. d. Matching environmental threats and opportunities against the company’s /./s engths and weaknesses. e”, l of the above. “i 35. Which of the following was NOT included as one of the factors in the Status Report, which impacts organizations today? ' a. An increasing gap between the skills needed on the job and the number of peOplc with the skills to meet these needs. ' / A decline in graduation rates from high school. The average age of‘the workforce is decreasing. d. The number of people entering the workforce is decreasing. c. All of the above. 36. In the first lecture, Dr. Banks asserted that the/mainlfocal point of the whole ‘ module is . _. “WP-— \a\ Money “gawk/liq” lit-«flames. Q“ ~. xx \C\'Control ‘3 d. Berformance M e. None of the above. 37. This is test version “A.” Mark A on the identification portion of your test and bubble in A for this question. IF YOU DON’T DO THIS YOU WILL LOSE A POINT. ‘ ...
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This note was uploaded on 04/01/2008 for the course BUSINESS 10 taught by Professor Robinson during the Fall '01 term at University of California, Berkeley.

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BA 10- - casement-tum mu annc—EMENT FALL zeo| BA-10 Fall 2001 Module 2 Exam 1 What was the point of the reader article on Microsoft Which of the

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