BA 10 - Organization and Management - Spring 2001

BA 10 - Organization and Management - Spring 2001 -...

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Unformatted text preview: olzcrmmzn‘l—Iow FIND HnNAGEMENT :ana- £001 BA-10 Spring 2001 Module Exam 1. Which of the following is TRUE regarding procedural justice in applying “fair process?” a. It tells people what they will get and hope they will be swayed by the benefits of the change. b. It uses incentives to drive behavior change. It tells people what will change but not why. a It tells people what the problem is and why the change is needed. e. None of the above. 2. What is the importance of organizational culture? a. Culture controls employee behavior by dictating appropriate and inappropriate behavior. b. Culture needs to support strategy in order to direct employees' efforts. c. Culture builds employee commitment. (1. Culture is an avenue through which innovation can be promoted. All of the above. 3. In the movie. “Saving Private Ryan,” a managerial style was illustrated. Which one best resents that style? a. Autocratic b. Democratic c. Free-rein cl. Self-management e. None of the above .What is the significance of the compensation principle, “What you pay for is what you get, and that’s all you get?” .— a. Pick a compensation system that employees like. b. Set up a compensation system that pays out the most money to employees. ,— 6. i} Be careful of what you tie pay to because that is likely to be employees’ only focus in the ' job. ' d. All types of compensation have an equal impact on employee motivation. e. None of the above. 5. A “contingent” pay system must have what quality? a. Performance must follow payment. Payment must follow performance. c. Payment must equal performance. d. Payment must exceed performance. e. None of the above. 6. “Variable” pay (as opposed to “fixed” pay) has what effect on employees? Q It gives them a sense of control over their pay. % It gives them a sense of security because they earn the same amount of pay regardless of performance. c. It has no effect On performance. d. It lowers job satisfaction. e. None of the above. 7. Which of the following motivation theories says that people will be motivated to perform if they are given the opportunity to do meaningful work? /:t’.' Theory X . . ,b./ Equity Theory J99 5....” Vim"... .‘r -_ ,6?" Behavior Modification 6’ Job Enrichment {6 None of the above. 8. Which of the following motivation theories says that people will be motivated to perform to the extent they believe they will get desired outcomes through their efforts? Hawthorne Theory . Expectancy Theory c. Theory Y (1. Equity Theory c. None of the above 9. Which of the following is TRUE regarding the relationship between Satisfaction and Performance? /a’. Giving people what they want will lead to high performance. Increasing satisfaction first will result in increased performance. Dissatisfaction leads to absenteeism and turnover. xd’.’ You can increase performance by giving people what they want first. e. All of the above are true. 10. “Can’t do” performance problems are best addressed through a. Incentives b. Motivational techniques c. Punishment Training and coaching e. None of the above. 11. According to lecture, what will increase the effectiveness of training? a. Setting clear training objectives. b. Developing training content that will help them achieve training objectives. c. Matching training techniques to the content to be Ieamed. (1. Building learning in steps. @ All of the above. 12. What can be learned from the “acting ability” exercise demonstrated in class? a. It is important to define what is meant by “performance" in behavioral terms. b. Defining the rating scale by using behavioral examples increases agreement in ratings. c. Specifying the data (movies) you use to make your judgments increases agreement in ratings. _ d. The more specific you make the evaluation, the higher the agreement in ratings. (9 All of the above. I f .«A 13. The movie, “Top Gun” was shown in class to illustrate what about performance measurement? When defining performance, it is important to specify both behaviors and outcomes that are desired. b. Evaluators need to perform the job before they are qualified to evaluate pe0ple in it. c. Tom Cruise illustrated how high performance can be achieved. d.- Good measurement is best achieved through objective rather than subjective measures. was of the above. : 14. As discussed in class, what does the equation mean, 1’ = f (Ability X Motivation) ? a. Employees who are low in ability can be a high performer if they have high motivation. b Employees who are low in motivation can be a high performer if they are high in ability. Q Employees who are low in either motivation or ability will be a low performer. d. Employees who display high ability and high motivation in the employment interview have a high potential for being hired. 6. None of the above. 15. What is the name of the California enforcement agency charged with protecting e u ployment rights? Department of Fair Employment and Housing b. Department of Employment and Civil Rights c. Equal Employment Opportunity Commission d. Department of Equal Employment Opportunity e. None of the above. 16. The Civil Rights Act of 1964 and other employment laws a. Say that employers must be “blind" to particular demographic characteristics and thus, not use them in employment decisions. b. Assume that there is no inherent performance-related advantage of one subgroup over another within a protected class (e.g., sex, race). c. Assume that there are essentially equal qualification rates across subgroups. (1. Say that it is an unlawful practice to discriminate against any individual because of such individual’s sex. age, race, religion, color, national origin, or disability status. All of the above. 17. What is required of. employers according to the Americans with Disabilities Act? ff Employers must hire disabled candidates if they are qualified to do the job. /l{ Employers can require a physical exam for disabled candidates before a job offer is made. @ Employers must provide reasonable accommodations for disabled candidates so that they can perform effectively on the job. /d7 Employers cannot deny employment to drug addicts or alcoholics because they are covered by the ADA. e. All of the above. 18. Each of the following is TRUE regarding sexual harassment law EXCEPT: }’ Employees are protected from both verbal and physical sexual harassment in the workplace. J" A sexual harassment claim can be filed by an employee even when the harasser didn’t intend to harass the employee. Sexual harassment claims can be filed only when there is an explicit offer of advancement or employment advantage in exchange for sexual favors. fi.’ If a person is convicted of sexual harassment. he or she will have to pay damages and may lose his or her job. e. All of the above are true. 19. Which of the following is TRUE regarding what employers Marmot do according to employment laws? a. Cannot deny people employment because of their sex, age, race, religion, creed, national origin, or disability status. _ b. Cannot give a person’s job away when he or she goes on family leave. c. Cannot require a job candidate to take a physical exam before an offer of employment. d. Cannot terminate employees in their jobs without due process. L69 All of the above are true. 20. at is the primary goal of good selection practices? To find out information about a job candidate that will predict future job performance. b. To identify job candidates who have the required TKOs for the job. . To evaluate job candidates’ fit with company culture. /d.’ To fill positions as quickly as possible. e. None of the above. 21. When an employer takes “affirmative action” in selection practices, what actions should the employer take? /a./ Selecting unqualified women and minorities over qualified majorities. /b.’ Using a quota system to increase the representation of women and minorities in jobs. /6 Looking for and selecting specific numbers of women and minorities in order to achieve “balanced" representation across subgroups. Breaking the tie between equally qualified women or minorities and majorities in favor of women or minorities. e. All of the above. 22. According to lecture, which of the following should you do to? increase your chances of performing well in an employment interview? a. Find ways to demonstrate your thinking, problem solving and interpersonal skills in the interview. b. Demonstrate in the interview how your skills and experience relate to the job. c. Make sure you provide the information the interviewer needs about you to make a good decision—~whether the interviewer asks for it or not. d. Present information about how your past experience is similar to the job you will . Find out whether the candidate has the right personality for the job. . Find out how motivated the candidate is to perform in the job. Find out information about the candidate that helps you predict his/her future performance. Find out what kind of person the candidate is and whether he/she will fit in. : All of the above. . 24. Job specifications arezpart of a job Wu. What do job specifications describe? »@ The knowledges, skills, and abilities required in a job. b. The tasks and activities a person needs to perform in a job. c. The level of authority an employee has in the position. The duties and responsibilities associated with the job. ‘9’ All of the above. Wen selecting a new employee for a job, you should 25. Taco Bell is an example of a “centralized” organizational structure. You would choose this type of organizational structure when: a. You want to control the actions of remote stores. b. You want to use top-down decision-making. c. You want stores that all look alike and serve the same products. d. You want to maintain central control over store operations. All of the above. 26.An organization chart is useful for: a. Showing employees how they fit into the organization. b. Characterizing who works with whom in the organization. c. Showing layers of management. d. Di5playing reporting relationships. All of the above. 27. Empowerment works best when a. Managers and employees share the same vision and values. b. Employees have unrestricted access to information. 0. Management has the opportunity to observe and coach employees. d. Employees have sufficient information to make good decisions. @ All of the above. 28. Which of the following describes “Top-down decision-making?” . Management pushes down authority and decision-making to lower levels. /br Employees work in self-managed work teams. ‘j/ Management decides what employees need to do; employees decide how they are going to do it. @anagement has all of the knowledge and decides what employees need to do and how to do it. e. None of the above. 29. If you started a new business, you would want to set business goals and formulate a business strategy. Which of the following would be a step you would take to formulate strategy? a. Perform an environmental analysis b. Perform an organizational analysis c. Match the organization’s capabilities with opportunities in the environment. d. , Develop plans that maximize achievement of goals. All of the above. 30. Which of the following is NOT an important management processes? a. .Planning b. Organizing c. Directing d. Controlling N one of the above. 31. The downturn in Yahoo’s revenue and stock price was discussed as an example of a company that didn’t focus on an important business imperative. Which business imperative was missing? Spending as much money as possible before funding runs out. . Continuously evolving as a business. // Hiring new people quickly and efficiently. /d.’ Picking the right people to manage the business. e. All of the above was missed. ‘ he workforce is getting younger. -. The graduation rate from high school is decreasing. fl” The gap between skills needed and skilled people in the workforce is increasing. ,.d;' The number of new entrants into the workforce is shrinking. e. None of the above. 32. ihich of the following was NOT discussed in class as a workforce trend? f 33. This is test version “B." Mark “B" on the identification portion of your test and bubble in B for this question. If you don’t do this you will lose a point. ...
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