BA 10 - Organization and Management - Fall 2002 - Banks

BA 10 - Organization and Management - Fall 2002 - Banks -...

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Unformatted text preview: ORGANI-EH‘I'IONHL BERHVIDl‘Z—RND Maniac—9915101" Ffi-LL 2002. ug ba 10 HAAS Scaoorflfiérég’usflg . PrinCipleS 0f BUSineSS October 2002 Module 2 Exam: Organizational Behavior and Management Cristina Banks Make sure your family name comes first! Instructions - This is an exam—please do not talk 0 Your books and notes must be put completely . - t of sight 0 You need a Scantron 882 E5 or E . raise your hand '0 While you are waiting to fe- : #2 pencil; if you are without either, - . 'n, enter the following on your Scantron: Name: LAST, First M. Sunken 1234—5678 your Student Identification Number TestNo.: {A, B, C, or D} This is the test version-you won’t know this until you open the test Date: (1, 2, etc) This module number Hour: Your Section number: {101 116) "9.315%? BA-10 Fall 2002 Module 2 Exam . Which of the following is FALSE about the current workforce? a. The gap between the availability of skilled workers and the demand for skilled work is widening. The average age of the workforce is decreasing. Fewer people are entering into the workforce compared to the past. Fewer people are graduating from high school compared to the past. All of the above are TRUE. PP‘PP‘ . We pulled the following from the In-N—Out Burger website: “To give customers the freshest, highest qualilyfoodr you can buy and provide them with fi'iendly service in a sparkling clean environment. ” What does this statement describe? a. The company’s business strategy. h. The company’s business goals. 0. The company’s organizational culture. (1. The company’s mission. 6. None of the above. . Which of the following describes the correct listing of processes that define “management?” Planning, organizing, controlling, and expensing. Organizing, controlling, planning, and directing. Monitoring, organizing, directing, and planning. . Organizing, planning, expensing, and monitoring. None of the above. ruin-99‘s . Levi Strauss has what kind of departmentalization? a. Customer departmentalization. b. Product departmentalization. 0. Process departmentalization. d. Geographic departmentalization. e. None of the above. . If you started a company (cg, You are the CEO) and wanted to make sure that decision-making was delegated out to managers working directly with customers, you would select what kind of organizational structure? Centralized organization. Tall organization. Matrix organization. Decentralized organization. None of the above. 99-957.” 6. Which of the following is REQUIRED of employers by the Civil Rights Act of 1964? a. b. C. d. B. Employers must hire disabled people when they have the qualifications for a job. Employers must hire equal numbers of men and women into the organization. Employers must hire minorities in sufficient numbers in order to reflect the diversity of the local community. _ Employers must hire people without consideration of his or her physical attractiveness. None of the above. 7. The DFEH website contained a great deal of information about employment discrimination, and about sexual harassment in particular. Which of the following is included within the list of prohibited behavior? a. b. c. d. e. Physical touching, impeding or blocking movements. Making or threatening retaliatory action afier receiving a negative response to sexual advances. Making sexual gestures, displaying sexually suggestive pictures. Using sexually degrading words to describe an individual. All of the above. 8. Which of the following describes the complaint process under the DFEH? a. d. C. People who believe they have been discriminated against have five years from the date that the alleged discriminatory act occurred to file a claim with DFEH. DFEH has up to five years to investigate a complaint from the date it was filed. DFEH conducts an impartial investigation of the complaint, and investigations are designed to collect facts in a neutral manner. If the investigation shows a violation of the law, DFEH takes the employer to court. All of the above. 9. What is the importance of identifying the KSA’s. for a job? a. b. c. d. Job candidates who have the KSA’s for a job will be more successful than those candidates who don't. KSA’s tell you what the job consists of in terms of tasks and activities. KSA’s tell you whether you are violating employment law or not. ' Job candidates who have the KSA’s for a job will be well-liked by employees in the company. All of the above. 10. The article in the reader on Home Depot, “To Hire a Lumber Expert, Click Here,” describes how the company meets the demands of its phenomenal growth. How does Home Depot do that? a. . They have in-store computer kiosks that employees and job applicants use to evaluate their “fit” with open jobs through an automated screening program. b. Job applicants take a basic skills test online and less time is wasted in the selection process because unqualified applicants are weeded out very quickly. c. Employees who seek promotions register updates of their skill and interest profiles through an online program. d. Job applicants apply for jobs through an automated online system which enters their application into a company wide network. e. All of the above. 11. The performance equation, “Performance = f (Ability X Motivation),” was presented in class to explain the components of high job performance. Which of the following is TRUE regarding this equation? High ability can compensate for low motivation. High motivation can compensate for low ability. Both ability and motivation must be high for performance to be high. High performance leads to high job satisfaction. All of the above. EDP-99"?” 12. The Hawthorne Studies originally were designed to look at the relationship between changes in the physical environment (e.g., illumination) and worker output. What was the conclusion of these studies? a. There was a tendency for productivity to increase when workers believed they were getting special attention from management. b. Productivity increased regardless of physical conditions if workers believed they were getting more rewards than other workers for the same amount of effort. 0. Higher levels of illumination led to higher worker output. d. Workers who were closely supervised produced more than workers who received less supervision. c. All of the above. 13. Which of the following motivation theories explains why people lower their effort on a task when they realize that they get the same rewards as others who put in less effort? Equity theory. Expectancy theory. Theory Y Two-factor theory. None of the above. Flip-0.0".” 14. Complete the sentence: Performance“ ” is the same as performance appraisal whereas performance “ ” uses performance data to help employees achieve higher levels of performance through coaching and training. Management, measurement. Management, evaluation. Measurement, management. Measurement, evaluation. None of the above. {DP-OFT?“ 15. The video clip from “Top Gun” shown in class in which Tom Cruise played a Top Gun Pilot, Maverick, demonstrated which of the following? Maverick had a “can’t do” performance problem. Maverick had a “won’t do” performance problem. Maverick did not have either a “can’t do” or “won’t do” problem. Maverick had a “can’t do” problem which was addressed through motivational techniques. e. None of the above. 9.0 9*.» 16. Which of the following is an aspect of the organization that can influence employees’ commitment to and support of change? Leadership Organizational processes Organizational culture Organizational structure All of the above. (DD-OCT!” 17. An organizational analysis tells you About your organization's strengths and weaknesses. The tasks that make up a job. The threats and opportunities in the business environment. The number of layers of management you need to have in your organization. e. None of the above. $1.0??? 18. In class, we compared In-N-Out Burger with McDonald’s in terms of several organizational factors. On what factors did these two companies differ even though both are fast food restaurants? Business strategy. Business outcomes. Company mission. Ability to recruit and retain talented workers. All of the above. 9.0-9.6!» 19. Which of the following is TRUE regarding specialization? a. Start-ups have very unspecialized jobs. Mature companies usually have very specialized jobs. As a business becomes more complex, the more specialized jobs become. The more specialized the job, the more specialized your skills need to be. All of the above. sup-99" 20. What can you learn from the organization chart of a company? a. The chain of command. b. How many layers of management there are in the company. c. Where employees fit into the company’s operations. d. Reporting relationships. e. All of the above. 21. What type of organization is best when the work is organized by projects and teams of employees are gathered together for a fixed period of time until the project is finished? Matrix organization. Functional organization. Divisional organization. Silo organization. None of the above. 0909‘!» 22. As an employer, you are required to comply with various employment laws. 6 According to these laws, which of the following is SOmething employers CANNOT do? 3. Giving away a person’s job when they go on family leave. b. Offering a job candidate employment or an employment advantage (cg, promotion) in exchange for sexual favors. c. Requiring job candidates to take a physical exam before he/ she is offered employment. (1. Terminating an employee for any reason unless the employee is an “at will” employee. e. All of the above. 23. What does the Fair Employment and Housing Act protect that the Civil Rights Act of 1964 doesn’t cover? a. Physical attractiveness. b. Age (over 40) c. Height d Medical condition e Sexual orientation. 24. What procedure allows companies to identify the KSA’s of a job? Organization analysis Job analysis Performance analysis Person analysis Labor analysis 99-957.” 25. What does the 0*Net tell you (as demonstrated in class)? a. How well a company is performing relative to its competitors in the marketplace. " b. A list of tasks performed in a particular job as well as the knowledge and skills required to do that work. c. What skills new college graduates need to have in order to find reasonable employment. d. A list of organizations that are the best to work for in a given geographic region. e. None of the above. 26. According to lecture, the key to successfiil selection (finding the right person for the rightjob) is a. Finding people who will get along with everybody. b. Finding people who are highly motivated and will stay with the company for a long time. . c. Using tests and other assessment devices that predict future performance On the job. d. Using interviews to find people who have the following qualities: trustworthy, loyal, helpful, friendly, courteous, and kind. e. All of the above. 27. If you wanted to increase the output of “typists” on your staff at the company you work for, you could tell the typists you will pay $5 for each letter they type. As soon as you see a typist finish a letter, you hand him a $5 bill. That typist types another letter, and you give him another $5 bill. This goes on all day, and at the end of the day, you notice that the typist has doubled his production of letters. What theory of motivation did you use? a. Expectancy theory. . Behavior Modification. Theory Y. b c d Job Enrichment. e . None of the above. 28. Which of the following is TRUE regarding the relationship between job satisfaction, morale, and productivity? a. Job dissatisfaction leads to low performance, absenteeism and turnover. b. High job satisfaction and high morale leads to employee retention and commitment. c. Satisfied employees are likely to work hard and to make USCfiJl contributions. d. Increases in satisfaction do not lead to increase in productivity. e. All of the above. 29. Which theory of motivation would look at changing aspects of the job itself—like the degree of autonomy in the job, recognition, and responsibility—to motivate workers? Two-factor theory. Behavior theory. Maslow’s Hierarchy of Needs Management by Objectives None of the above. 09-957?“ 30. The performance rating exercise we did in class demonstrated EM about performance measurement? a. Performance ratings can be more accurate if what is being evaluated is defined in behavioral terms. b. Agreement on the performance rating of the same person will be higher 6 when everyone doing the evaluation has the same definition of performance and the same definition of the rating scale. 0. Performance ratings will be less influenced by halo error when performance that is being evaluated is clearly defined, and the rating scale is anchored by behavioral examples. d. People who evaluate the same person using the same definition of performance and using the same rating scale will still disagree in their ratings. e. All of the above. 31. f‘F air Process” is a technique for breaking resistance to change. What is the key to breaking resistance? , a. Creating incentives for change (e. g., large cash rewards) so that people are compelled to go along with the change. . b. Putting out as little information as you can so that the change is very slow and almost undetectable. c. Sharing information and sharing the problem so that employees have the same understanding as management and can accept the chosen solution. d. Assuring employees that they will not lose anything in the change. e. All of the above. 32. One of the articles in the reader talked about the importance of and development of corporate culture. Which of the following is TRUE based on that article? a. c. d. e. The culture needs to fit the business strategy so that behavior that is encouraged by the culture is what is compatible with the behavior desired in the business strategy. Employee behavior is shaped by norms and expectations established by the culture—such as what is acceptable to wear and whether you are allowed to speak up at company meetings. Culture can increase employees’ commitment to the organization. Culture is promoted through symbols and ceremonies. All of the above. 33. This is test version “B.” Mark B on the identification portion of your test and bubble in B for this question. IF YOU DON’T DO THIS YOU WILL LOSE A POINT. _+.-_?-..-L_- :___ __: _.TiLL _ mm mm mm. _._: -_____________:_. ..-.I .III..I. .III ...
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