BA 10 - Organization and Management - Spring 2002 - Banks

BA 10 - Organization and Management - Spring 2002 - Banks -...

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Unformatted text preview: OR-G-nmeI-rnow AND MHNHG-EPLENT JPRINO- 2002 Business Administration 10 B A 1 0 ' PrinCiPles of Business HAAS SCHOOL OF BUSINESS April 1, 2002 Module 3 Exam: Organization and Management Cristina Banks Make sure your family name comes first! Instructions . This is an exam—please do not talk . Your books and notes must be put completel - Do not open the exam until you are told to oeo' raise your hand - While you are waiting to Name: LAST, First M. Subject: 1234—5678 your Student Identification Number TestNo; {A; B, C, or D} This is the test version—you won’t know this until you open the test Date: (1, 2, etc) This module number Houn Your Section number: (101 m 114) BA-IO Spring 2002 Module 3 Exam 1) One of the things you do in starting a business is to “create a statement of how the organization will achieve its purpose in the environment in which it conducts business.” This is a description of which of the following? a) Business strategy. b) Mission statement. c) Organizational goals. (1) Environmental analysis. e) None of the above. 2) Which of the following do you have to do in order to formulate a business strategy? a) Analyzing the organization’s strengths and weaknesses. b) Scanning the business environment for threats and opportunities. c) Setting long-term goals that are derived from the organization’s mission statement. d) Matching environmental threats and opportunities against the organization’s strengths and weaknesses. e) All of the above. 3) Management consists of four sets of processes. They are: a) Controlling, directing, organizing, and planning. b) Directing, planning, supervising, and assessing. c) Planning, organizing, directing, and delegating. d) Managing, evaluating, compensating, and planning. e) None of the above. 4) Which of the following was NOT mentioned as one of the workforce trends provided in the Status Report given in lecture? a) Increasing legal liability. b) Slowing change in technology, enabling workers to apply more traditional skills (reading and writing) in the workplace. c) Shrinking US workforce. d) Increasing ethnic diversity. e) None of the above. 5) A management style in which the “leader makes decisions by himself or herself ' alone” is called; a) Democratic b) Laisse—faire. c) Free-rein d) Autocratic e) Monostrategic 6) There are several challenges for business leaders who want to stay competitive in today’smarketplace. Which of the following was mentioned as a business imperative for competitiveness? a) Change the way people work before a crisis. b) Develop, retain and share knowledge. 0) Maximize the utilization of human talent d) Continuously evolve as a business. c) All of the above. 7) According to lecture and the textbook, the type of organizational structure that is organized around “projects” is called a: a) Matrix organization. b) Functional organization. c) Divisional organization (1) Virtual organization. e) None of the above. 8) The technique for determining the specific jobs that need to be done and the specific tasks and activities assigned to a specific job is called: a) Job evaluation. b) Job analysis. 0) Performance analysis. d) Job specification. 6) None of the above. 9) Which of the following characterizes a “centralized organization?” a) One manager supervises a large number of people. b) Authority flows in a direct chain of command from the bottom of the organization to the top. c) Decision—making authority is held by upper—level management. d) Authority is delegated throughout the organization to supervisors at each level. e) None of the above. 10) According to lecture, which of the following statements is TRUE regarding “empowerment?” a) Assumes that people who are given decision-making authority have sufficient knowledge to make good decisions. b) People who are empowered can make good decisions if they have unrestricted access to the information they need. c) People who are empowered will make good decisions in the eyes of management if their Vision and values are the same as management’s. d) Empowerment pushes down authority and decision—making to lower levels of the organization. e) All of the above. ' 11) Which decision—making style is most appropriate when top management has all the knowledge and decisions must be made quickly? a) Self-management. b) Team management. c) Top-down management. (1) Participative management. e) None of the above. 1}" 12) An “organization chart” indicates ... _ a) How many layers of management there are in an organization. b) Where employees fit into a company’s operations. c) Who reports to whom in an organization. d) Who has the power in the organization. e) All of the above. 13) Which of the following was stated in lectures as a responsibility of leaders? a) Determining when change is needed. b) Leading the execution of the business strategy. c) Setting the values that guide behavior. d) Creating a vision of the company. 6) All of the above. 14) “Emotional Intelligence” was considered the sine qua non of leadership, according to one of the articles in the reader. Which of the following was NOT a" component of “emotional intelligence?” 21) The ability to control impulses and moods. b) The ability to recognize and understand one’s moods, emotions, and drives. c) The ability to understand the emotional make-up of other people. d) The ability to control the emotions of other people by playing on their sympathies. 6) All of the above. 15) According to lecture and the reading, “organizational culture” can exert influence over employee behavior because ' a) People share beliefs and expectations that they want torconform to. b) Of the presence of social norms which indicate appropriate and inappropriate behavior. c) It is a powerful social control system. (1) Employees who act in a manner counter to the culture are punished one way or another. is) All of the above 16) We talked about Louis Gerstner, retired CEO ofI.B.M. in class. Which of the following was a major point of this discussion? a) He had “emotional intelligence.” b) He changed the culture by making fundamental strategic changes and driving execution of that strategy. c) He forced executives to cash in their stock options so that the company could issue new options to people lower down in the organization. d) How he turned around the company by being a charismatic leader. e) None of the above. 17) The equation presented in class, “Performance = f (Ability X Motivation),” means that a) High performance can be obtained through either Ability or Motivation. b) High Ability can compensate for Low Motivation. c) High Motivation can compensate for Low Ability. d) Both Ability and Motivation must be high to get high performance. 6) Ability and Motivation is the result of high performance. 18) The theory of motivation that says that “employees will be motivated to perform if they are closely supervised and are punished if they don’t work hard enough” is called: a) Hawthorne theory. b) Theory Y. 0) Theory Z. (1) Theory X. e) Scientific Management. 19) The theory of motivation that says that “people who expect to receive desired outcomes as a function of the effort they put into the job” is called: a) Empowerment theory. b) Enrichment theory. c) Expectancy theory. (1) Two-factor theory. e) None of the above. 20) According to Fredrick Herzberg, “hygiene factors” affect an employee’s dissatisfaction on the job, but “ ” affect an employee’s satisfaction on the job.- What are these factors called? a) Motivators b) Energizers c) Satisfiers d) Self-actualizers e) None ofthe above. 21 ) If you wanted to motivatejob performance by making the content of the job meaningful or more intrinsically interesting to employees, you would apply which of the following theories? a) Job enrichment b) Equity theory. c) Expectancy theory. (1) M80 e) None of the above. 22) According to lecture, what is the importance of KSAs? a) They are important criteria by which to judge performance on the job. b) They are the job specifications associated with a job. c) Setting them too high will result in dissatisfied people in the job. d) They are measurements by which we tell whether someone is motivated to do a job well. 6) None of the above. 23) According to lecture, what was the “secret ingredient” in hiring the right person for the right job? a) Hiring a high quality search firm. b) Having sufficient time to search for just the right person. 0) Matching the job candidate’s knowledge and skills to those knowledge and skills required in the job. d) Finding someone who fits in well with others at the organization. c) All of the above. 24) According to lecture, what should you do to increase your chances of performing well in an employment interview? a) Make sure you provide examples of past experience and behavior that is similar to those required in the job you are interviewing for. b) Demonstrate in the interview how your skills and experience relate to the job. c) Find ways to demonstrate your thinking, problem solving, and interpersonal skills . in the interview. d) Find a way to present information about your knowledge, skills, and abilities regardless of whether the interviewer asks for it or not. c) All of the above. 25) Which of the following is a typical interviewing error that interviewers make when evaluating job candidates? a) Snap judgments b) Physical attractiveness bias c) Negative information bias (1) First impression bias e) All of the above. 26) Which of the following statements is TRUE regarding the Civil Rights Act of '1964 and its amendments? a) Employers are required to hire minorities and women to increase their employment opportunities. b) Afiirmative action programs require employers to hire and promote unqualified Women and minorities if they are underrepresented in an organization. 6) Employers can set hiring quotas even if they result in reverse discrimination. d) Employers cannot refuse to hire or discharge an individual because of such individual’s race, color, religion, sex, age, national origin, or disability status. e) All of the above. 27) What is the California agency that is charged with investigating employment and housing civil rights violations? a) EEOC b) OFCC c) DFEH d) CCRA e) None of the above 28) Under California employment law, which of the following is NOT covered as a protected subgroup? a) Gays and lesbians b) Married people c) Pregnant women d) Mentally disabled people c) All of the above are covered. 29) Which of the following is TRUE regarding “sexual harassment?” a) The intentions of the harasser don’t make any difference in a judgment of liability. ' b) An employer can be held liable if a manager sexually harasses a subordinate even if the employer is never informed about it. c) An employer is liable for the sexually harassing behavior of customers toward employees. d) The harasser, if convicted, may have to pay damages and may lose his or her job. e) All of the above. 30) Which of the following people are covered by the Americans with Disabilities Act? a) Recovered alcoholics b) Rehabilitated drug addicts c) People who suffer from dwarfism (1) People who are HIV+ e) All of the above 31) Performance measurement accuracy” is most likely to be achieved when” a) b) C) d) 6) Performance 15 defined 1n precise behavioral terms. The performance rating scale 1s defined 1n behavioral terms. Performance data is Collected frequently and from a variety of different situations to get a representative sample of performance. The evaluator and the person evaluated know, understand, and agree on the performance evaluation criteria. All of the above. 32) The performance rating exercise we did in class on the actor, Edward Norton, showed what result? a) b) C) d) 6) Edward was a pretty bad actor. Agreement among students is likely when you have a low performer. Agreement among students was achieved as the rating criteria and definition of performance were better defined. Lots of students are into the WWF. All of the above. 33) In class, we distinguished between “can’t do” and “won’t do” performance problems. If you were a manager and encountered an employee with a “can’tdo’f problem, what would you be likely to do to improve the employee’s job performance? a) b) C) d) 6) Change his pay. Threaten him with potential job loss if he doesn’t improve. Encourage him to take pride in his work and note the importance of his contribution to the company. Develop his skills through formal training or coaching. All of the above. 34) The movie, “Top Gun,” was shown in class to illustrate what point about “performance measurement?” a) b) C) d) 0) It is important to measure both behaviors and outcomes in order to get high performance Evaluators need to perform the job before they are qualified to evaluate others 1n that job Tom Cruise illustrated what a high performer looks like. Tom Cruise illustrated a “can’t do” performance problem that was later corrected. All of the above. 35) Which of the following was stated as a reason for “organizational change?” a) b) C) d) e) To merge a new set of assets into the organization. To bring the organization in line with a new strategy. To gain financial or production efficiencies. To change the focus of the organization. All of the above. 36) When talking about “organizational change” in class, four elements of the organization make valuable contributions to change. How does one of these, STRUCTURE, contribute? a) Creating relationships and communications that are necessary for new work processes. b) Reflecting the new values of the organization through symbols, communication, and leader actions. . c) Redefining the mission and goals. . .9 _~ d) Providing the resources needed for the change. ' e) All of the above. 37) Which of the following is TRUE regarding procedural justice in applying “Fair Process?” a) It tells people what they will get and hope they will be swayed by the benefits of the change. b) It uses incentives to drive behavior change. c) It tells people what will change but not why. d) It tells people what the problem is and why the change is needed. e) None of the above. 38) This is test version “A.” Mark A on the identification portion of your test and bubble in “A” for this question. IF YOU DON’T DO THIS YOU WILL LOSE A POINT! ...
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