BA 10 - Spring 2003 - Banks - Module 2

BA 10 - Spring 2003 - Banks - Module 2 - ugba 10 H 5%...

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Unformatted text preview: ugba 10 H 5% Principles of Business HAAS SCHOOL OF BUSINESS Me '- 3‘2. \ February 2003 Module 2 Exam: Organization and Management Cristina Banks Make sure your family» name comes first! Instructions This is an exam—please do not talk Your books and notes must be put completely a o o o o 0 -U 0 5 0 FF 0 "U G 5 FF 5" G G N w a C 3. "< O C m H (D pr FL Q; raise your hand 0 While you are waiting to b ' Name: LAST, First M. Subject: 1234—5678 your Student Identification Number TestNo.: {A, B, C, or D} This is the test version—you won’t know this until you open the test Date: (1, 2, etc) This module number Hour: Your Section number: (101 116) U: ,4 ._l. o 9 i i. O O N —l :P‘ “ 0‘ o r _L o .1. o co Besser Sean K'rikhaar‘r JeostL‘Jo‘h‘a‘n l .1; O '"'"“T“T,". NNNN 0000‘ —l- O _'a. O '4:- —L , O l A, A . 9,, ..L O I .4 o 01 O) l (O m 0 :- —l- .0. O °.° .1...- 0'0 \IO) 00 I (0 SD fififififififiififififi fifi mmmcmcmcmmcm rnrn 11.312 104109 10-110 10-111 —L x OOO‘OOTLO J'D‘vD'Sifi'D‘QIT _J. O :_'; .4. OD 1:110 > 3' ‘ _|. O _J. .4 ,l; L _L_|. 01 A _L O I —|. ;_L O) BA 10 Spring 2003 Module 2 Exam 1. Which of the following communicates to employees how they fit into the company’s operations and where the power in the organization resides? a. An HR inventory. An organization chart. c. A matrix organization. (1. An organization analysis. e. None of the above. 2. With respect to organization structure, job specialization refers to la.’ How jobs are organized into logical units. «11/ The organization of separate companies within a larger organization. , LE? How the work is divided up and how small the number of tasks are in a single job. i . The separation of business units by divisions. 6. None of the above. 3. According to lecture, what is a major negative consequence of departmentalization? a. Lower job satisfaction and lower employee morale as a function of Organization change. M Decreased employee performance because of displacement. The creation of “silos” because of the separation of people into different departments. ' , . [11/ Increased boredom and carelessness by employees because their jobs become too narrowly defined. ' e. None of the above. 4. A flat, decentralized organization would have which of the following characteristics? a. Managers in the field (lower in the organization) would have significant decision- making authority.\/ There would be few layers of management. \/ There would be a relatively wide span of control. \/ Managers would have relatively easy access to the CEO. \/ All of the above. @996 5. Which of the following is NOT one of the five components of Emotional Intelligence? a. Empathy b. Self-Awareness c. Self-Regulation d. Social Skill, Sympathy 6. According to federal and California state employment laws, which of the following xv is something employers CANNOT do? \ I a. Give a person’s job away when he/she goes on family leave.‘\/ b. Terminate a person without cause unless they are an “at-will” employee.\/ 0. Require a persyl to take a medical (physical) exam before an offer of employment. \/ Deny a person employment when the person declines sexual favors.’ @ All of the above. I What are the parts of a job analysis? 4% Recruitment and staffing. ‘6 . b. Job description and job specification. (V “\A /e./ Testing and assessment. @499 4 M 3 DOT and O*Net @ None of the above. \ 8. In oer to recruit the right person for the right job, you would Identify the KSAs for the job. i . ind people who have the right “fit” with the organization. I . Work through your network of friends and neighbors who would nominate people they like very much. . Conduct interviews that allow you to evaluate whether a candidate will “fit into” the company culture. ‘ e. None of the above. . _ V Wvfi .gwlki alath f> 9. Wh is the importance of knowing the KSAs for a jo ? You know what tests and assessments to use to evaluate job candidates’ Q/ ' qualications for the job. b. You know what the tasks and activities of the job are. La vmur—Df' WQ Je’. You know how much a person should be paid in the job. ‘ A? You know what will motivate a person in his/her job. /e’./ All of the above. 10. In order to make the employment interview a good “predictor” of future job performance, you should a. Ask job candidates to describe how their past experience is usefi11 for the job you want to fill. \/ b. Ask questions that evaluate whether job candidates have the skills required to perform the job successfully. \/ Ask job candidates to demonstrate in the interview skills required for the job. l/ Present hypothetical situations that are similar to ones they would encounter on the job and have them describe what they would do in those situations. \/ c. (1. ® All of the above. 11. According to this theory of motivation, a person will reduce their level of effort on the job if he/she believes that he/she is getting the same rewards as someone else that is putting in less effort on the job. What theory is this? a. Maslow’s Theory. b. Two—factor Theory. c. Behavior Theory. @ Equity Theory. . None of the above. 12. According to the textbook, which of the following describes a managerial style in which a manager generally issues orders and expects his staff to obey without question? a. Free-rein style. @ Autocratic style. M Democratic style. ,d.) Contingent style. e. None of the above. 13. What would be an example of an objective measure if you wanted to measure the job performance of a salesperson at a retail store like Best Buy? a. Number of sales he made per day\/ b. Amount of merchandise he sold per month in dollars.\/ c. The number of items he sold of a particular product in one year.\/ (1. The amount of increase in sales he made over last year’s salesx/ 0 All of the above. 1 a Performance management uses input from performance measurement to determine how to improve job performance. \/ /b’./ Performance management uses rating scales and rankings to evaluate job performance whereas performance measurement involves discussions with employees about what they did wrong. [Performance measurement is done by top management whereas performance ’ management is done by line management. /(f Performance measurement is a method of evaluating line personnel whereas performance management is a method of evaluating company executives. e. None of the above. 14. Hfiis performance management different from performance measurement] Law—«Q f" §\\l5. The movie shown in class, “Top Gun” starring Tom Cruise, illustrated what aspect of performance management? ,a./ It is important to select the right people for the job or else you encounter b. performance problems. Training people on the job is not enough to make them high performers. /e‘.’ Social relationships between pilots and their crews are essential for high 6. performance. , , High performance needs to be defined in terms of both job behavior and work outcomes. None of the above. 16. Which of the following is TRUE regarding the current status of workforce trends? a. b. c. d. The rate of graduation from high school (the rate of students graduating vs. the total number of students enrolled) is declining.\/ The workforce, especially in California, is becoming more ethnically diverse.\/ The workforce is becoming older. \/ f The gap is widening between the skills required for jobs and the number of skilled workers who can do that work. All of the above. -——-——:%/l7. W i’ ch of the following is TRUE regarding “strategy”? a. d. 9 Strategy enables company leaders to achieve. organizational goals through a broad set of overarching plans and programs that drive employee efforts towards these goals. _ 0,63,. Strategy defines the company’s plirpose and the objective the company hopes to achieve. Strategy consists of a set of performance targets which define how the company will WMS.V Strategy consists of an analysis of the company’s strengths and weaknesses. \/ All of the above. MSG 18. A systematic approach to scanning the business environment for threats and opportunities is called a. d. e. Scan analysis. 1 Environmental analysis. Organizational analysis. KSA analysis. None of the above. «WI Mil” #19. In Lecture, we talked about what the management process would look like if it were applied to the Cal football team trying to win the Big Game. Following that example, what MANAGEMENT PROCESS would be missing if you observed the coach sitting on the sidelines reading a magazine and ignoring what was going on with his team on the field? . Planning. 5:? Organizing. Directing. d. Controlling. ;( All of the above. 20. Based on the textbook and discussion during Lecture, what purpose does a strong corporate culture serve? a; Culture directs employees’ efforts and helps everyone work toward the same goals. b. Culture helps newh'ues quickly learn What the accepted behaviors in the organization are. c. Culture is critical in developing and maintaining employee commitment to the organization. Culture communicates to employees what behavior the organization values. \/ d. All of the above. 21. Which of the following is TRUE regarding the Civil Rights Act of 1964? It tells employers who to hire and in what numbers. b. It protects all people from employment discrimination. /C/ It requires employers to hire equal numbers of women and men into an , organization. It tells employers that they must not use the following characteristics in - employment decisions: sex, age, race, religion, national origin, creed, color, and disability status. / All of the above. ’17 22. Which of the following are covered by the Fair Employment and Housing Act, the . civil rights act for the State of California? a. Ancestry \Ack' pmw MVJAI mt” W“ b. Sexual orientatio \/ livefitzflm OHM/WA c. Marital status é/‘W , Mental and physical disability including HIV and AIDS X M ‘ « All of the above. ér" ” Wk. 0 23. According to the textbook, lecture and the DFEH website, what is “quid pro quo sexu harassment”? @ When a personpffers employment or an employment advantage in exchange for sexual favors. /b/. When the verbal or physical behavior of sexual nature happens with sufficient frequency to create a hostile work environment. /e./ When a person of the opposite sex creates an offensive work environment. fl/ When an employee quits the company because he/she can no longer tolerate a V hostile work environment. e. All of the above. 24. The California Department of Fair Employment and Housing a. Has responsibility for enforcing California’s employment, housing, public accommodations and public service non-discrimination laws.\/ b. Investigates discrimination complaints filed by employees within California.\/ c. Provides advice to employers regarding their responsibilities under the laW\/ d. Resolves disputes betWeen employers and employees who file a discrimination complaint. ® All ofthe above. ~/7 25. Based on what you know about Microsoft’s hiring practices as described in an article in the Reader, which of the following do you think is TRUE? a. Bill Gates follows the process described in class regarding the importance of identifying KSAs for the job. b. Bill Gates uses job analysis to identify what qualities that are important for successful job performance. (2? Bill Gates looks for job candidates that have high emotional intelligence. Bill Gates looks for mainly one quality in job candidates—how smart they are. e. .None of the above. 26. What is meant by the equation, “Selection = Prediction”? /a.’ Performance management is the key to improved job performance. b. What you see is what you get. The point of selection is to identify tests and assessments that will help you predict the future performance of job candidates. /gl.’ Hiring is only as good as chance. e. None of the above. 27. What is meant by the equation, “Performance = f (Ability X Motivation)”? (3.4 High ability can compensate for low motivation. /b./ High motivation can compensate for low ability. 4, erformance is a function of either ability or motivation. @figh performance comes from both high ability and high motivation. e. All of the above. 28. What is NOT TRUE (FALSE) about the relationship between job satisfaction and job behavior? “.- a. High job satisfaction leads to employee retention and commitment.\/ b. Job dissatisfaction leads to low performance. I Q9 High job satisfaction leads to high job performance. ‘ d. Job dissatisfaction leads to absenteeism and turnover. \/ e. All of the above are true. > 29. According to this theory of motivation, a person would decide to work hard only when his/her supervisor watched his/her job behavior closely and administered rewards and punishments. What theory is this? 4w [if Behavior Theory. Classical Theory. UV >( A \ Q Theory X. M W- W . Two-factor Theory. f , ‘ xt/ None of the above. 5V W 30. According to this theory of motivation, a person will work towards rewards they believe they will receive through their efforts. What theory is this? _‘ a. Expectancy Theory. *w . Equity Theory. c. Classical Theory. d. Maslow’s Theory. 6. None of the above. M9“ 31. According to lecture, “Can’t do” performance problems can be addressed through whereas “Won’t do” performance problems can be addressed thro h . a Training, Motivational techniques. 'b. Motivational techniques, Coaching. c. Reward and Punishments, Training and Coaching. d. Motivational techniques, Financial incentives. 6. None of the above. 32. Which of the following is TRUE regarding procedural justice in applying “Fair Proce s”? . It tells people what benefits they will get after the change; and this alone should gain people’scooperation. ’5'.“ It tells people what will change but not why. A It uses incentives to drive behavior change. It tells people what the problem is and why the change is needed. *‘é. All of the above. .¥/, #9 33. According to the article in the Reader on culture and commitment, culture is defined as: /a./ The goals and objective of the organization as set by top management. b. The ethnic customs and norms that employees bring with them to the workplace. l A pattern of beliefs and expectations shared by group members that control 2 employee behavior. /d.’ The vision of the organization created by the organization’s leaders. 6. None of the above. 34. As .presented in class, the four components that influence organizational change are: :.‘ People; process, programs, and policy. Leadership, culture, processes, and structure. / Structure, staffing, systems, and solutions. /d./ Leadership, strategy, goals, and systems. 6. None of the above. 35. This test is test version “B”. Mark B on the identification portion of your test and bubble in B for this question. IF YOU DON’T DO THIS YOU WILL LOSE A POINT. ...
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BA 10 - Spring 2003 - Banks - Module 2 - ugba 10 H 5%...

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