BA 10 - Production and Quality - Fall 2001

BA 10 - Production and Quality - Fall 2001 - DuLfioN Amp...

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Unformatted text preview: DuLfioN Amp Qunu'n’ FALL ‘ZOCH FRO BA-lO Fall 2001 1 Mod 4 Production & Quality 1. Many states have offered various tax concessions to lure new manufacturing businesses to locate within their borders. Although the states lose property taxes in the short-run, they hope to: @Increase the number of manufacturing jobs in the state b Shift tax burdens to other states c Shift tax burdens to the Federal government d None of the above 2. ISO 9000 is a European standard for quality management. Which of the following is not true about ISO 9000? a It is heavily records—based b It governs suppliers of parts to manufacturers It eliminates “in-bound inspection” by purchasers d It promotes innovation 3.- North Face offers a lifetime guarantee on its outdoor clothing. Does this mean that their clothing is “high quality”? No, not necessarily b Yes, a lifetime guarantee indicates high quality 4. The term “Production” is used For one area ofstudy within business; it is also often called: at Organizational Behavior 1% Business Management 0- c Engineering d, Operatio—ns 5. [Dg'fliru/t] The text classifies customer serVice activities as “high contact” and “low contact”. These would best match (Iripectz'ialy) with the terms used in class: Front of house, back office Back office, Front of house c High degree OFCUstomization, low customization d Low degree of customization, high customization 6. As compared with location planning For a Factory, a high-contact service business must be located: " a Near to raw materials b Where there is cheap labor Cc Close to its customers Where taxes are low 7.‘ “Quality Ownership” is a principle OFTQM that says that responsibility for quality rests a Only with the CEO b Only with the Quality Control department c , With the person who is doing each job With the customer 2 BA—1O Fall 2001 Mod 4 Production & Quality 8. Statistical Process Control allows people involved in a production process a To analyze variations in production variables b To ignore random variations Me To set predetermined points when to adjust a machine 13,3} All of the above 9. A recent article criticizedjust In Time manufacturing, noting that it shifts risk from a DeSigners c Customers d The government 10. Which Quality Management Tool w0uld enable y0u to find the “significant few” causes of errors (as distinct from the “trivial many”)? a Gantt Chart b Fishbone diagram (Ishikawa Diagram) Pareto Chart Statistical Process Control 11. Japanese car manufacturers developed luxury brands, Lexus, Infinity and ACUra from their base models, Toyota, Nissan and Honda. One of the tasks they set themselves was i to make sure that doors closed with a satisfying “clunk”, not a tinny sound. This is an example ofwhich type of quality in the definitions given by David Garvin? a Reliability b Conformance c Durability @ Aesthetics 12. Ifa manufacturer chooses a process which is not on the “gflia'ent dz'agonaf’ the firm is likely: a To produce more or less than demand b To have per-unit production costs which may be too high c To have misjudged where the product is in the Product Life Cycle ® All of the above are true 13. Which of the following is consistent with the concept of the “Virtual Corporation” proposed by Davidow and Malone? a Outsourcing customer relations 63] Outsourcing routine manufacturing tasks c Heavy vertical integration d Merging with supplier firms [BA-10 Fall 2001 3 Mod 4 Production & Quality 14. Which of the following is true about flow—charting. a Not all processes can be flow-charted b Flow charting cannot be used in service industries G) Decisions are broken-down into a series of”yes/no” questions d A preparations step is one which must be done by machine 15. ust in Time manufacturing GIT) requires: 3) Close working relationships with suppliers b Keeping production lines going 24/7 Cc) Tolerating having a production line idle when demand has been met d Ans a and b are true (:5 Ans a and c are true 16. In Beta Iota Gamma fraternity, there is one shower and one washbasin. It takes the brothers 10_Lninutes to shower and 5 minutes to wet-shave and they prefer to Shave after their shower. WVenings, all 60 brothers need to shower and shave before going out on dates. The is showering and the maximum rate of this rocess ofgetting ready to go out is ____ per hour. 3) Rate Limiting Step,_(§ -’ 'b Rate Limiting Step, 12 5x Preparation Step, 6 .d Pre aration Ste , 12 \ P P 17. Which of the following techniques is most useful for a complex activity where one task follows the other, but in general, there are few overlapping tasks: a PERT Chart 13 Ishikawa diagram 1 c) Gantt Chart Pareto Chart 18. lWhich of the following is not one of the general rules to achieve Quality?> a Variation should be avoided b7 Waits don’t add value c Complexity is inevitable in high quality systems Re-work doesn’t add value 19. \Vhich Quality Management technique most clearly shows the “80/20 Rule”? :1 Gantt Chart ' (b Pareto Chart c Flow Chm ’ d None ofthese 4 BA-iO Fall 2001 Mod 4 Production & Quality The figure below represents a PERT Chart in which the tasks have the Following durations: A=2,B=1,C=1,D=3,E=1,F=_S,G=2inbourr. The next five questions refer to this chart a A, B. C, D, G, End b A,B,C,E,G,End Pt BF- (3- A, B. F, G, End @ A,B,C,D,E’,F,G,End L l 5 1 2‘1. What is the minimum time in hours for completion of the project? a 5 b 7 9 d.» 10 22. When task A has been completed. the machine for step B is snil undergotng maintenance and cannot be started for one hour. Does this change the complenon time for the project, and why or why not? 1 No, because there is slack at B ‘. Yes, because there is no slack at B c cl No, because B is a constraint on A Yes. because B not constrained by A 23. The plant engineer suggests putting on a larger motor to the machine at step F which will reduce F to just 1 hour. Does this change the Critical Path? 6;) Yes No 24. Our goal is to have the lowest project completion time. Ifit is possible to eliminate step G by using higher uality ingredients, should we censider this? Yes b No BA-1O Fall 2001 5 Mod 4 Production 8. Quality 25. When you have identified errors or problems in a process, one ofthe TQM rules is “pick the low—hanging fruit”. This means: GD. Go ahead and fix obvious problems which can be eliminated quickly and cheaply \6 Switch to a low-cost supplier c Fix prbblems in strict accordance with the 80/20 rule d Ignore the cause of problems—look only at solutions 26. Which of the Following is a way to handle “lumpy demand” in service operations? a. Shift demand by giving customers incentives to use non—peak times b Schedule additional staff to meet peak demand c Make sure “Back Office” functions are done Out of the presence ofcustomers All of the above are ways to handle lumpy demand rfiéflfi ”§27. Queuing Theory allows us to calculate all except which one of the following? 1?. 33 Expectedxime— spent.in line Avera 6 number ofpeople waitin Ayera e SCFVICC time er cus omer The ef ect 0 adding more servers in line 28. One way to handle variability in customer demands is to sort out routine customer requests from “exceptions.” Then the rule is: a Make the customer take responsiciiin‘ for the exception Train staffso handling exceptions becomes routine c Encourage customers to seek other SEI‘VlCC providers instead Cl Walk in the customers’ moccasins 29. What is essential if employees are to be “empowered?” g) Training Increase in salary c Change in job title d All of the above 30. This is version C; bubble in —C— for this question andwrite “C” in the identification section of your Scantron. [fjou do not answer this queriion,_you lose the point. PART 1 SUBJECTIVE SCORE INSTRUCTOR USE ONLY unhfluflflz, new: 20. www-mm - . 2103.32... 3 mmomomm SF 7,33MEE: $232. 33; c2: = - 3 cmm mcwgmodsm 7393,7952 $25,377 A :7 z: NEIA: :7: . I mnoxm “madam” 11!: _ m . 27ml. ~03. “Bum—Em m:U..¢n:<m U073; 2>gm r— Z \ 30: #3 fit 4mm... mmOOmU 7 7 . bem mex Ehmxm . 02;. can 33* “317:3 0: r3. 7 . 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