business3 - /10/2006 08:31:00 ← Fredrick Taylor’s...

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Unformatted text preview: Chapter 10 17/10/2006 08:31:00 ← Fredrick Taylor’s Scientific Management • Develop a scientific approach for each elements of a person’s job • Scientifically select, train, teach, and develop workers • Encourage cooperation between workers and managers • Divide work and responsibility according to who is better suited to each task ← ← Hawthorn Effect: the phenomenon that employees perform better when they feel singled out for attention or feel that management is concerned about their welfare ← ← Maslow’s Hierarchy of Needs • Self actualization • Esteem • Social • Safety • Physiological ← ← McGregor’s Theory X • The average person dislikes work and will avoid it if possible • People must be controlled, directed, or threatened with punishment • The average person prefers to be directed, avoids responsibility, is unambitious, and wants security ← ← McGregor’s Theory Y • Work is as natural as play or rest • Workers can be motivated using positive incentives • The average person seeks out responsibility...
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This note was uploaded on 04/01/2008 for the course BUS 1750 taught by Professor Reck during the Fall '07 term at Western Michigan.

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business3 - /10/2006 08:31:00 ← Fredrick Taylor’s...

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