business3 - Chapter 10 Fredrick Taylor's Scientific...

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Chapter 10 17/10/2006 08:31:00 Fredrick Taylor’s Scientific Management Develop a scientific approach for each elements of a person’s job Scientifically select, train, teach, and develop workers Encourage cooperation between workers and managers Divide work and responsibility according to who is better suited to each task Hawthorn Effect: the phenomenon that employees perform better when they feel singled out for attention or  feel that management is concerned about their welfare Maslow’s Hierarchy of Needs Self actualization Esteem Social Safety Physiological McGregor’s Theory X The average person dislikes work and will avoid it if possible People must be controlled, directed, or threatened with punishment The average person prefers to be directed, avoids responsibility, is unambitious, and wants security
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McGregor’s Theory Y Work is as natural as play or rest Workers can be motivated using positive incentives
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