IFSM Quiz 4.docx - Question 1(0.25 points Saved oSs_17453162 In this diagram of traditional CRM what seems to be missing Alternate text Green circle in

IFSM Quiz 4.docx - Question 1(0.25 points Saved...

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Question 1(0.25 points)SavedIn this diagram of traditional CRM, what seems to be missing?Alternate text: Green circle in middle with no label; 3 other circles pointing to the center labeled Sales, Marketing, and Service & Support Question 1 options:ManagersSupportCustomersRelationships Question 2(0.25 points)SavedAll other issues aside, a customer is __________ to do business or increase business with a company if a customer perceives that a service issue is notdealt with fairly. oSs_17453162 oSs_17453163
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Question 3(0.25 points)Saved(True/False). The primary financial impact of a robust CRM system results from retaining current customers versus obtaining new customers. Question 4(0.25 points)Saved(True/False). A data warehouse will typically contain the history of all previous interactions with specific users (including product use and transactions), but rarely includes other types of data. Question 5(0.25 points)Saved(True/False). Data warehousing is the process of extracting data from a data warehouse. Question 5 options:A) TrueB) False
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