31372058 - districts like La Dfense in Paris and planned...

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districts like La Défense in Paris and planned communities like Reston, Virginia, outside Washington, DC, are cases in point. The time is ripe for similar developments to spring up around other congested cities. A billion or two additional international travelers represent both a massive poten- tial headache and an opportunity for busi- ness. Which it will be depends on what companies do now, before someone starts selling tickets to New York City. Paul F. Nunes (paul.f.nunes@accenture. com) is an executive research fellow with the Accenture Institute for High Perfor- mance Business in Boston. Mark Spelman (mark.spelman@accenture.com) is the global managing director of Accenture’s strategy practice; he is based in London. Reprint F0804A COMMUNICATION So You Think You’re a Good Listener by Patrick Barwise and Seán Meehan Boss: Why is Janet leaving? Colleague: She’s been unhappy for months . Boss: Why didn’t she tell me? Colleague: She tried. Conversations like that are all too com- mon. Why is it that bosses often seem unable to hear tough messages? A key reason, we found, is that managers have skewed perceptions about their open- ness to challenging news. In 360-degree surveys, managers
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31372058 - districts like La Dfense in Paris and planned...

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