MANAGE QUALITY CUSTOMER SERVICES.docx - Name...

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Name: NavjotKaur(0702) MANAGE QUALITY CUSTOMER SERVICES-BSBCUS501ASSESSMENT 1 (CASE STUDY AND PROJECT)An Innovative Widgets customer service planIntroduction:Innovative Widgets is the largest producer of widgets in Australia and it is established in 1952. The main aims of these innovative widgets are used as components broad range of machinery, from domestic appliances to industrial equipment. Moreover, this company is family owned and run by the children and one grandchild of the founder.Vision and Mission statementsMission StatementFirstly, Innovative widgets wanted everyone in the world known for its higher quality producer and in five years ‘ time, in customer service, Innovative widgets will be considered a market leader. Internally, this company provides different types of motivational and inspirational programs, focused on employees and provide best training with extra beneficiary benefits, so the workers produce good and best output. Externally, they want to know from the customers what they want from the company and the company focus on these things and they will do best and they also provide them a sense of stability and security.Vision StatementFirstly, the aim of the innovative widgets is to provide a best quality products and competitive prices. Secondly, our aim to provide the best training to our staff so we ensure that our staff good deal with the customers and the company’s image also improve and makemore and more customers. Moreover, we have organised the IT department who deal with the customers to achieve the customer satisfaction. Externally, our company aims to make the good relationship with the customers and better communication with customers those are very helpful to progress of company. The company target is to fulfil the customer’s expectations, satisfaction and many more.
Internal Customer and External Customer:Aninternal customeris acustomerwho is directly connected to an organization, and is usuallyinternalto the organization. Theexternal customeris someone who signs acheck, pays our employer, and ultimately makes our pay check possible.Size, Dimensions (mm), Tolerances (%), Pricing ($), material Delivery (hrs)SIZEDIMENSIONS(MM)TOLERANCES (%)PRICING($)MaterialDelivery(hrs)530*50.5%1Stainless48630*60.5%2Stainless48730*70.5%3Stainless48830*80.5%4Stainless48930*90.5%5Stainless481030*100.5%6Stainless48Dimension:Initially, our innovative widgets’ dimensions are different from each other and it depends on the customers choices. But we are ensure that the Widgets will always be in the range of %mm,6mm,7mm,8mm,9mm,10mm and so on.Tolerance:If the customers are dissatisfied from the products or Widgets, the company can returned and refunded. Furthermore, if the Widget is broken or external damaged without any disruption within one year, it can be returned.

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