TECH WRITING BOOK .pdf - GURAK LANNON Strategies for...

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Strategies for Technical Communication IN THE WORKPLACE THIRD EDITION LAURA J. GURAK JOHN M. LANNON Available with MyWritingLab New! 2016 MLA Updates
A Topical Guide to the STRATEGIES Boxes GENERAL SKILLS Global Technical Communication 13 Analyzing Your Audience 50 Persuasion 55 Proofreading 62 Avoiding Ethical Abuses 72 Outlining 82 TEAMWORK Organizing a Team Project 14 Running a Meeting 17 Managing Team Conflicts 18 Peer Review and Editing 19 DOING RESEARCH Thinking Critically about Research 26 Researching Online 29 Informational Interviews 38 Surveys 40 STYLE Deciding about Tone 105 Nonsexist Usage 106 Unbiased Usage 107 VISUALS AND DOCUMENT DESIGN Creating Tables 116 Creating Graphs 118 Creating Charts 121 Illustrations, Diagrams, Photographs, Videos, Icons, and Symbols 125 Designing: Consistency and Cohesiveness 139 Designing: Navigation and Emphasis 144 GETTING A JOB Creating a Résumé 158 Application Letters 161 Digital Job Application Materials 162 Dossiers, Portfolios, and E-portfolios 165 Interviews and Follow-up Letters 170 MEMOS AND LETTERS Memos 185 Letters in General 192 Inquiry Letters 195 Claim Letters 198 Sales Letters 200 Adjustment Letters 201 REPORTS AND PROPOSALS Progress Reports 284 Periodic Activity Reports 287 Trip Reports 289 Meeting Minutes 292 Feasibility Reports 294 Recommendation Reports 296 Peer Review Reports 298 Formal Reports 312 Proposals 335 OTHER PRINT DOCUMENTS Definitions 217 Descriptions 235 Specifications 238 Achieving Readability 255 Creating an Accessible Design 258 Instructions and Procedures 263 Summaries 278 DIGITAL MEDIA AND PRESENTATIONS Email 356 Text Messages 358 Blogs, Wikis, and Web Pages 371 Social Media 383 Preparing Oral Presentations 398 Using Presentation Software and Video Conferencing 400 Delivering Oral Presentations 402 AVOIDING PLAGIARISM Taking Notes 407 Quoting the Work of Others 409 Paraphrasing the Work of Others 410 Summarizing the Work of Others 411
A Guide to the CHECKLISTS CHECKLIST for Effective Technical Communication 22 CHECKLIST for Doing Research 41 CHECKLIST for Usability 63 CHECKLIST for Ethical Communication 72 CHECKLIST for Structuring Information 90 CHECKLIST for Style 107 CHECKLIST for Using Audience-Centered Visuals 128 CHECKLIST for Document Design 145 CHECKLIST for Résumés 171 CHECKLIST for Job Application Letter s 172 CHECKLIST for Supporting Materials 172 CHECKLIST for Memos and Letters 203 CHECKLIST for Definitions 218 CHECKLIST for Descriptions and Specifications 239 CHECKLIST for Instructions and Procedures 265 CHECKLIST for Summaries 279 CHECKLIST for Informal Reports 300 CHECKLIST for Formal Reports 324 CHECKLIST for Proposals 347 CHECKLIST for Email and Text Messages 360 CHECKLIST for Blogs, Wikis, and Web Pages 373 CHECKLIST for Social Media 384 CHECKLIST for Oral Presentations 402
STRATEGIES FOR Technical Communication in the Workplace Boston Columbus Hoboken Indianapolis New York San Francisco Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montréal Toronto Delhi Mexico City São Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Laura J. Gurak University of Minnesota John M. Lannon University of Massachusetts-Dartmouth THIRD EDITION New!

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