Unformatted text preview: BSBMGT517 Manage operational plan
ASSESSMENT COVER SHEET Student ID SV045963 Student Name First Name: Paula
Last Name: Ibarra Student’s declaration: By submitting this assessment, you are acknowledging and agreeing to the following conditions: Please check each item in the box, if you agree. ✔ I have read and understood the details of the assessment. ✔ I have been informed of the conditions of the assessment and the appeals process and understand I may appeal if I believe the assessment is not equitable, fair or just. ✔ I agree to participate in this assessment, and I am ready to be assessed. ✔ I declare that the attached is my own work or in collaboration with other members of a group as required. ✔ I have acknowledged all sources where appropriate in accordance with ILSC’s Academic Integrity Policy, and I believe other group members have done the same. Submitting your assessment: Complete all assessment tasks, save, and upload in Moodle for grading. Please view the videos on submitting work through Moodle in the FAQ section of your VET Orientation course. Check Moodle grades and feedback on your submission. You will receive an email notification when your assessment has been graded. Assessor’s acknowledgement: Please verify each of the following principles of assessment by placing a tick in each box. Refer to the assessor's handbook for further information if required. Authentic: The assessor is assured that the evidence presented for assessment is the learner’s own work. Valid: The assessor is assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements. Current: The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past. Sufficient: The assessor is assured that the quality, quantity and relevance of the assessment evidence enable a judgement to be made of a learner’s competency. ILSC Business College: BSBMGT517 Assessment Version 2.1017 Page 1 of 14 How to work through your assessment
Your assessment is designed to assess your performance of competency for the unit BSBMGT517 Manage operational plan, Release 1. Your assessor will help you fully understand assessment requirements for this unit. The features of this assessment are detailed in the following table. Features of the assessment resource Explanation This unit describes the skills and knowledge required to develop and Assessment information and scope monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan. This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan. The key outcomes are: Develop operational plan Plan and manage resource acquisition Monitor and review operational performance Assessment overview To demonstrate competency, you must successfully complete all assessment tasks. Task 1: Online Moodle Quizzes Task 2: Questioning Task 3: Project: Managing an operational plan at BizOps Enterprises Task 4: Observation Complete the following tasks ü Task 1: Online Moodle Quizzes You will be completing online Moodle quizzes for each topic to demonstrate your knowledge of the unit requirements. These are self-marking. ü Task 2: Questioning You will be demonstrating a sound knowledge of the unit requirements in your responses to short and long answer questions. ü Task 3: Project: Managing an operational plan at BizOps Enterprises You will be demonstrating the required skills and knowledge by completing a scenario-based project. ü Task 4: Observation Your performance will be documented while being observed by your assessor in a simulated off-the-job situation that reflects the workplace. ILSC Business College: BSBMGT517 Assessment Version 2.1017 Page 2 of 14 TASK 1- Please complete the following online quizzes
§ Topic 1 Online Quiz § Topic 2 Online Quiz § Topic 3 Online Quiz TASK 2: Questioning
Purpose You will demonstrate a sound knowledge of the unit requirements in your responses. Instructions to the candidate All questions must be answered satisfactorily for Task 2 to be completed satisfactorily. There is no restriction on the length of the question responses. You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed. Resources required You may use the learning resources, training material and relevant documents to research information when answering questions. Assessment conditions Assessment will be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:
Reasonable adjustment relevant legislation and regulations workplace documentation and resources workplace equipment and resources interaction with others. If you are unable to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor. ILSC Business College: BSBMGT517 Assessment Version 2.1017 Page 3 of 14 Please provide answers to the following questions: 1. Explain the role of an operational plan in achieving the organisation’s objectives. Operational plans form part of an organisation’s overall strategic plan and provide short-term
strategies to achieve goals over a given period of time, such as a fiscal year or other budgetary
period. These plans outline the activities and tasks that ensure outcomes for the organisation, as
well as the resources and budgets required to achieve these goals. 2. Describe how operational plans are developed through the basic strategic planning approach. Basic strategic planning:
This very basic process is usually adopted by small organisations. Planning is typically the domain
of senior managers. The basic strategic planning process:
Identify your purpose (mission statement).
Select the goals your organisation must reach if it is to accomplish your mission.
Identify specific approaches or strategies that must be implemented to reach each goal.
Identify specific action plans to implement each strategy.
Monitor and update the plan. 3. Describe how operational plans are developed through the goal-based planning approach. –Goal-based planning:
This model is an evolution of the basic strategic planning model, whereby the planning approach is
more comprehensive and effective. The following information outlines this planning process:
External and internal assessment to identify strengths, weaknesses, opportunities and threats
Strategic analysis to identify and prioritise goals.
Design programs and strategies to achieve goals.
Design and/or update vision statement, mission statement and organisational values.
Establish action plans with details of objectives, resource needs, roles and responsibilities.
Prepare a strategic plan document which records issues, goals, strategies, vision statement,
4. Describe how operational plans are developed through the alignment planning approach. mission statements and action plans.
Develop a periodic (usually one-year) operational plan document from the multi-year strategic plan. Alignment
Develop a planning
support the operational plan.
alignment between the organisation’s mission and its resources. This
investigating why strategies are not working. Steps of
Monitor, review and update the strategic or
the process include the following: A planning group outlines the organisation’s mission, programs, resources and support
Identify what strategies and programs are working well and what needs improvement.
Determine what improvements need to be implemented.
Include the improvements as strategies in the strategic plan.
ILSC Business College: BSBMGT517 Assessment Version 2.1017 Page 4 of 14 5. Describe how operational plans are developed through the scenario planning approach. Scenario planning:
This approach ensures planners truly undertake strategic thinking and is useful in identifying
strategic issues and goals. General steps include the following:
Examine external forces and predict related changes which might influence the organisation.
For each change discuss different possible future scenarios for the organisation: this should include
best- and worse-case scenarios as these can be a strong source of motivation for organisational
Identify potential strategies to use for each of the possible future scenarios.
Look for common strategies that must be addressed to respond to possible external changes.
Select the most likely scenarios to affect the organisation, and identify the most reasonable
6. List alternative approaches in developing key performance indicators to meet business strategies to adopt. objectives. The process to set new objectives for a business , for example every quarter, and measure them
with key results ( KPIs) is:
-Doing a goal achievement from last quarter. This is usually a team meeting followed by manager
sending an update to management.
-The CEO sets company wide directions (goals) for the next quarter.
-In a team meeting, the company decide what our team’s goals should be and what each team
member needs to accomplish personally. 7. Explain what is meant by the budgeting term ‘forecast income’. A forecast income estimates the amount of money you expect to flow in (receipts) and out
(payments) of your business, including projected income and expenses. A forecast is usually done
over a 12 month period but could also cover a shorter period, such as a month.
Cash flow forecasts can help you identify when you may have extra cash available or experience
shortages, so you can make the right decisions for your business.
It is important to review your cash flow forecast regularly against actual results. A forecast can
provide warning signs that may help you to avoid future financial problems. Watch out if your cash
payments are more than cash receipts – you will run out of money. 8. List the main expenditure categories included in a budget. the main expenditure categorias are the Fixed expenses as:
3)Property taxes (if paying monthly)
4)Strata fee / condo fee
5)House / tenant insurance
6)Utility bills (cable, cell, electricity, water, etc.) ILSC Business College: BSBMGT517 Assessment Version 2.1017 Page 5 of 14 9. Explain what is meant by the term ‘cash flow’. Cash flow is the net amount of cash and cash-equivalents being transferred into and out of a
business. At the most fundamental level, a company’s ability to create value for shareholders is
determined by its ability to generate positive cash flows, or more specifically, maximize long-term
free cash flow. ILSC Business College: BSBMGT517 Assessment Version 2.1017 Page 6 of 14 TASK 3 – Project: Managing an operational
plan at work
Purpose You will demonstrate your skills and knowledge by completing a scenario-based project. Task overview and You receive an email from Liz Hitchens, Marketing Manager. context Subject: Operational plan Hello, I have been working through the requirements of the current BizOps Enterprises operational plan (July–September). One of the line items, for which I have responsibility, is the purchase of delivery vans for each of our retail outlets. I want you to take on the management of this specific part of the operational plan. You will report directly to me on this, but as it is a budget item with an allocation of $7.5 million, all reporting and approvals will need to be approved by senior management. Refer to the ‘project task Instructions’ section that follows for the tasks required to manage this part of the operational plan. Kind regards, Liz Hitchens Marketing Manager Instructions Please read the project overview and context carefully. To complete the project, you will be using the following BizOps documents. See instructions in “Resources required” on how to access these. §
§ Organisation operational plan Organisational charts Purchasing resource acquisition policy Purchasing resource acquisition procedures Information management policy Information management procedures Recruitment policy Complete all project tasks in the following section. You must complete the project unassisted by the assessor or other personnel, but may collaborate with team members and refer to reference material as needed. All project criteria and instructions outlined must be covered satisfactorily for Task 3 to be completed satisfactory. ILSC Business College: BSBMGT517 Assessment Version 2.1017 Page 7 of 14 Resources required The following BizOps Enterprise plans, policies and procedures are required for this project to be completed. These documents can be access in Moodle Assessment tab for this unit. o Organisation operational plan.pdf o
Assessment conditions Reasonable adjustment Organisational charts.pdf Purchasing resource acquisition policy.pdf Purchasing resource acquisition procedures.pdf Information management policy.pdf Information management procedures.pdf Recruitment policy.pdf Assessment will be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to: § relevant legislation and regulations § workplace equipment and resources § interaction with others. If you are unable to undertake the project assessment as designed, please speak to your assessor. ILSC Business College: BSBMGT517 Assessment Version 2.1017 Page 8 of 14 Project tasks & instructions:
Before you commence your part of the BizOps Enterprises operational plan, you are required to participate in a project meeting to engage with work team members. You will be discussing the plan details and supporting information to achieve joint outcomes. In addition, consulting on developing and implementing systems and processes. To achieve organisational objectives, you will be seeking and providing advice and support in the development and planning phase. See “Observation TASK 4” in the following section for instructions on demonstrating your performance. For most of this project, you will be referring to Section 3.0 of the organisation operational plan, where one of the actions is ‘Acquiring additional resources – delivery van’. Keep in mind that all aspects of the organisation operational plan are linked to the mission statement. Consequently there are other parts of the current organisation operational plan that will require you to prepare some implementation plans. You will be developing the required documents for each task using Word-Processing and/or spreadsheet software unless otherwise specified. Submit your documents on Moodle with your assessment with the correct file name, document titles and headings, and your name and student ID in the header section. Pay attention to your report formatting, spelling and grammar. Task 1: Undertake some research to determine the resources required to manage and implement this item in the operational plan. As this is a big-ticket budget item, senior management will be very keen to see the research questions addressed, and what you found. Your report should list each of your research questions, your sources and your findings. It is important that your questions address relevant items in the mission statement and its business plan objectives. These are addressed in sections 1.1 and 1.2 of the organisation operational plan. There is also an important linkage to an item in Section 1.3 of the organisation operational plan. Task 2: Convert your research and analysis into a detailed operational plan for the acquisition of the delivery vans. Use the existing headings from the “organisation operational plan” as a starting point, but change these if necessary, as you may find them restrictive.
Task 3: Use the broader consultation strategy from Section 2.0 of the operational plan. Prepare a detailed consultation plan that will outline the processes and people who will need to be consulted for this specific operational plan. Refer to the organisational charts, as such a large expenditure item may require the involvement of other departments. ILSC Business College: BSBMGT517 Assessment Version 2.1017 Page 9 of 14 Task 4: Establish a set of key performance indicators (KPIs) that will assist in monitoring the implementation of your detailed operational plan. The KPIs must support the broader KPI outlined in the operational plan. Task 5: The operational plan requires the delivery vans to be purchased and decaled by 31 July. Prepare contingency plans for the following risks that have been identified: § Vehicle supplier cannot supply 150 units by 31 July § The corporate logo is being redesigned and will not be released until August 20. Vehicle decals must be developed before putting the job out to tender § The budgeted cost per vehicle of $42,680 is based on the current exchange rate of the Australian dollar. There is a risk the dollar value could drop by 10–15% and increase the value of the vans by this percentage Task 6: Prepare a briefing document, to present to senior managers, for procurement of the delivery vans. As this specific operational plan has an overall budget of $7.5 million, it is important to carefully consider specifications (such as size, engine capacity, fuel efficiency and warranty), and their suitability to align with BizOps’s commitment to being environmentally friendly. The briefing document should contain the following: § Recommendations, with supporting arguments, of suitable makes and models § Reference to the sources of specialist advice that contributed to these recommendations § Recommendations of a procurement process that aligns with the purchasing policy and purchasing procedures Task 7: The marketing department has provided you with some specifications for the delivery vans’ decals design. Take this information to a graphic artist and request a design for the sides and back of the vans. Before entering into any purchasing agreement, prepare a short briefing document that outlines the intellectual property issues that may be associated with the supply of this design. Task 8: Prepare a briefing document for the retail outlet work teams that explains your detailed operational plan and outline how it will be implemented in the set time line. The briefing document also needs to: § outline the aspects of the operational plan that will need to be implemented at each retail outlet § include a strategy to utilise existing retail staff in operating the delivery service § contain a WHS risk assessment and legislative review of the issues associated with having retail staff operating delivery vans. ILSC Business College: BSBMGT517 Assessment Version 2.1017 Page 10 of 14 Task 9: Use the KPIs developed in task 4 to develop a monitoring process for the detailed operational plan implementation. Use the assumption that the time line for the plan is set for one month (completion by 31 July). The monitoring process should include the following: § A breakdown of the overall plan into tasks § Time lines and responsibilities assigned for each task § A budget allocation to appropriate tasks § A mechanism to quantitatively analyse the level of completion of each task (for example: 15 delivered equates to 10% completed) Task 10: Prepare a budget for the purchasing and decaling of the vans using the following criteria: § The project covers a period of three months from 1 July to 30 September, which...
View Full Document
- One '18
- ILSC Business College