BSBLDR502Lead and manage effective workplacerelationshipsLearner Assessment GuideBSBLDR502_Learner Assessment Guide V2.0 (12sept18)Richmond School of Business. CRICOS Code: 03717E |RTO Code: 45432Level 2, 197 Church Street, PARRAMATTA NSW 2150UNIT OVERVIEWBSBLDR502 Lead and manage effective workplace relationships
BSBLDR502 Lead and manage effective workplace relationshipsThis unit describes the skills and knowledge required to lead and manage effective workplacerelationships.It applies to individuals in leadership or management who have a prominent role in establishingand managing processes and procedures to support workplace relationships taking into accountthe organisation's values, goals and cultural diversity.At this level work will normally be carried out within complex and diverse methods andprocedures, which require the exercise of considerable discretion and judgement, using a rangeof problem solving and decision making strategies.No licensing, legislative or certification requirements apply to this unit at the time of publication.ELEMENTPERFORMANCE CRITERIAElements describe theessential outcomes.Performance criteria describe the performance needed todemonstrate achievement of the element.1. Manage ideas andinformation1.1 Ensure strategies and processes are in place to communicateinformation associated with the achievement of workresponsibilities to all co-workers1.2 Develop and/or implement consultation processes to ensurethat employees have the opportunity to contribute to issuesrelated to their work role1.3 Facilitate feedback to employees on outcomes of theconsultation processes1.4 Develop and/or implement processes to ensure that issuesraised are resolved promptly or referred to relevant personnel2. Establish systems todevelop trust andconfidence2.1 Establish and/or implement policies to ensure that theorganisation’s cultural diversity and ethical values are adhered to2.2 Gain and maintain the trust and confidence of colleagues andexternal contacts through professional conduct2.3 Adjust own interpersonal communication styles to meet theorganisation’s cultural diversity and ethical environment andguide and support the work team in their personal adjustmentprocess3. Manage thedevelopment andmaintenance of networksand relationships3.1 Use networks to build workplace relationships providingidentifiable outcomes for the team and the organisation3.2 Conduct ongoing planning to ensure that effective internaland external workplace relationships are developed andmaintainedBSBLDR502_Learner Assessment Guide V2.0 (12sept18)Richmond School of Business. CRICOS Code: 03717E |RTO Code: 45432Page 2 of 25
BSBLDR502 Lead and manage effective workplace relationships4. Manage difficulties toachieve positiveoutcomes4.1 Develop and/or implement strategies to ensure that difficultiesin workplace relationships are identified and resolved4.2 Establish processes and systems to ensure that conflict isidentified and managed constructively in accordance with the
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