Validation_of_a_Computer_User_Satisfaction_Questio.pdf - See discussions stats and author profiles for this publication at

Validation_of_a_Computer_User_Satisfaction_Questio.pdf -...

This preview shows page 1 - 3 out of 21 pages.

See discussions, stats, and author profiles for this publication at: Validation of a Computer User Satisfaction Questionnaire to Measure IS Success in Small Business Article in Journal of Research and Practice in Information Technology · February 2005 Source: OAI CITATIONS 22 READS 125 4 authors , including: Some of the authors of this publication are also working on these related projects: Holiday View project Sport psychology View project Douglas Bruce Armstrong Southern Cross University 50 PUBLICATIONS 54 CITATIONS SEE PROFILE Gerard Joseph Fogarty University of Southern Queensland 121 PUBLICATIONS 2,413 CITATIONS SEE PROFILE Don Dingsdag Western Sydney University 17 PUBLICATIONS 71 CITATIONS SEE PROFILE All content following this page was uploaded by Gerard Joseph Fogarty on 05 June 2014. The user has requested enhancement of the downloaded file.
Image of page 1

Subscribe to view the full document.

Validation of Short a Computer User Satisfaction Questionnaire to Measure IS Success in Small Business Bruce Armstrong School of Multimedia and Information Technology Southern Cross University Coffs Harbour NSW 2450 Email: [email protected] Gerard Fogarty Department of Psychology University of Southern Queensland Toowoomba Qld 4350 Email: [email protected] Don Dingsdag School of Environment and Agriculture University of Western Sydney - Hawkesbury Richmond NSW 2753 Email: [email protected] Gerard Fogarty Department of Psychology University of Southern Queensland Toowoomba Qld 4350 Email: [email protected] Julian Dimbleby School of Multimedia and Information Technology Southern Cross University Lismore NSW 2480 Email: [email protected] The determination of factors that influence success in small business information systems(IS) is of obvious importance to the individuals running those businesses and to the regional economies where the businesses are located. The first step in this process is to develop models of interacting factors that contribute to success. Considerable progress has already been made in this area. DeLone and McLean (1992), for example, identified six inter-related factors that help to account for success. Their model has served as a platform for other researchers in this area (e.g., Seddon & Kiew, 1996). A second important step in this process is the development of well- validated instruments that can be used to measure the constructs making up the models. Without such instruments, it is not possible to go beyond mere speculation about possible contributors to small business IS success. The present study reports on the factorial validation of an instrument that can be used to access assess core constructs identified by previous researchers as predictors of success. The instrument also also contains a two-item measure of user satisfaction, a variable that is commonly accepted as a surrogate measure of IS success.
Image of page 2
Image of page 3
  • Spring '16
  • PROF ZARA

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask 0 bonus questions You can ask 0 questions (0 expire soon) You can ask 0 questions (will expire )
Answers in as fast as 15 minutes