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JUNMING LI VTI8217 BSBMGT517 TASK 4 TASK 4 - BSBMGT 517 Operation planning monitoring and review project King Edward VII Collage monitor and review operational performance 1. Prepare a plan for monitoring performance from the start of implementation to the end of the financial year. You may use the action plan template (provided in Appendix 2) or create your own plan. Ensure you include plans for monitoring and/or documenting: a. budgetary and financial performance Chief Financial Officer is responsible for preparing quarterly financial statements and overall budgeting. Riz is also responsible for overseeing budgets for cost centres and individual projects. b. productivity performance Marketing Manager is responsible for the management of all aspects activities of marketing. Kim Chen, Operations General Manage is responsible for the day-to-day running of the company and responsible for sponsoring projects that affect operations of the organisation as a whole. c. employee performance in line with performance management policy King Edward VII Collage have been hired as an external consultant to manage operational planning activities for King Edward VII Collage e-commerce strategy. Les Goodale, Human Resources (HR) Manager will need to coach an under- performing employee in accordance with the King Edward VII Collage performance management policy d. milestone achievement and performance against targets The Sales and Marketing Manager has been tracking progress against the following by key performance indicators (KPIs). e. dates for monitoring activities in line with scenario It is now 1 June 2019. e-Commerce operations are expected to be underway by 1 October 2019. f. resources for monitoring All resourcing should have been acquired and operations undertaken in accordance with relevant external standards, such as legislation and codes of practice, and internal standards, such as organizational policies and procedures and performance targets. g. progress reporting at the end of each quarter to the Operations General Manager Financial reporting is completed by the CFO at the end of each quarter of the financial year. Employee performance is gathered by store managers, sales and
JUNMING LI VTI8217 BSBMGT517 TASK 4 marketing managers (online staff) and compiled by the HR Manager at the end of each quarter. h. regular performance management of online staff and lodgement of records with the HR Manager. Performance management is a process by which HR managers and employees work together to plan, monitor and review an employee’s work objectives and overall contribution to the organization. More than just an annual performance review, performance management is the continuous process of setting objectives, assessing progress and providing on-going coaching and feedback to ensure that employees are meeting their objectives and career goals.

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